Shire Jobs

Reference #: R4218 Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Provides oversight and direction for Aqua's Metering Operations and Cross Connection Control (CCC) Programs. Ensures assigned programs and operations comply with all applicable federal, state and local rules and regulations. Partners with state operations to provide support, advice and guidance on programs. Identifies responsible parties for each state, standard operating procedures and action plans needed to ensure compliance with CCC program and metrology program guidelines. Works with the director and other departments to initiate and manages customer communication and engagement to ensure customers are adhering to CCC program and that cross-connection devices are appropriately installed, monitored and maintained in accordance with regulations.

ESSENTIAL DUTIES: (Primary Duties and Responsibilities)

Provides oversight and direction for Aqua metering operations and the Cross Connection Control (CCC) program throughout all Aqua service areas. Oversee the administration of automated and manual meter reading across the Aqua footprint. Develops, updates and maintains relevant data and analytics to drive continuous improvement. Tracks, monitors, and ensures compliance with all relevant federal state and local rules and regulations. Designs, updates and maintains meter and CCC analytical dashboards which report key compliance, operational and financial metrics. Analyzes a variety of reports to identify and correct issues. Manages a root cause analysis program to address issues. Generates and distributes a variety of monthly reports or reports of other frequencies as requested. Acts as a liaison between the business and operations, information technology, environmental compliance, customer operations and other departments to deliver training and support for the assigned operations and programs. Support the director in developing and updating the long term (5 year) Metrology roadmap: capital budget plans for meters, registers, and related equipment and services. Evaluates company-wide standards for (both large and small) meter exchange processes. Develops tools and techniques for critical revenue and trend data to review large meter flows and check consumption for right sizing and reasonability. Works on non-revenue water loss management, identifying and quantifying impacts related to meter performance, right sizing, etc. Responsible for overseeing execution of states' annual meter targets and reporting challenges to the director for state follow up. Proactively manages the CCC plan: Supports the director with Developing and updating he long term CCC strategy and road map. Updates and maintains the CCC policy, providing support to the states as needed and assisting with implementation of each CCC plan. Actively monitor and report on the progress of CCC action plans and identify gaps to the director for discussion with state teams. Provides advice, guidance and training as needed on CCC compliance, processes and operational best practices. Ensures each state has an appropriate program in place to ensure compliance. Reviews the effectiveness of each state's procedures to survey their customers for cross connection hazards and reports findings to leadership. Ensures the appropriate devices are installed and routinely tested. Maintains records of all installation and testing activities. Fosters the development and routine update of all state's CCC program manuals. Ensures the annual CCC test letters and enforcement process is documented and administered in a timely manner. Monitors the company internal backflow device program. Works with state CCC Champions/leaders to ensure compliance with regulatory and company policy. Stays abreast of changes and updates to regulations and continuously incorporates them into the CCC program. Works with states to manage vendor relationships such as budget and schedule of activities to assure contract compliance. Oversees and directs meter operations including: Reviews, maintains and updates meter size and class replacement schedules by state. Conducts an annual evaluation of the meter replacement schedule for optimal meter life and effectiveness for revenue opportunities. Supports inventory management efforts. Reviews and updates annual meter and ERTS exchange targets, tracking monthly compliance. Explores meter/ERT innovations and adopts new meter technologies as needed in partnership with state operations and procurement. Ensures that current hardware and software technologies meet the needs of the meter program, recommending changes as needed. Develops and manages meter replacement, meter-related equipment and contractor installation budgets and tracks expenses against budget by state and subsidiary. Develops, updates, maintains and implements a formal testing programs in collaboration with operations. Supports the development, updated, and maintenance of metrology and cross connection dashboard(s). Assists with Billing or service-related complaints, PUC requests, and internal audits for all states.

Provides oversight and direction for Aqua metering operations and the Cross Connection Control (CCC) program throughout all Aqua service areas. Oversee the administration of automated and manual meter reading across the Aqua footprint. Develops, updates and maintains relevant data and analytics to drive continuous improvement. Tracks, monitors, and ensures compliance with all relevant federal state and local rules and regulations. Designs, updates and maintains meter and CCC analytical dashboards which report key compliance, operational and financial metrics. Analyzes a variety of reports to identify and correct issues. Manages a root cause analysis program to address issues. Generates and distributes a variety of monthly reports or reports of other frequencies as requested. Acts as a liaison between the business and operations, information technology, environmental compliance, customer operations and other departments to deliver training and support for the assigned operations and programs. Support the director in developing and updating the long term (5 year) Metrology roadmap: capital budget plans for meters, registers, and related equipment and services. Evaluates company-wide standards for (both large and small)