Job Information
Oracle Senior Support Engineer, Demo Services in BUCHAREST, Romania
Job Description
Would you like to:
Be a part of the team that directly impacts the success of Oracle’s Applications Business
Be one of the first few to work on the latest Oracle products
Interact with Global Sales and Partner Teams
As a member of the Demo Support organization, your focus is to deliver pre-sales support and solutions to the Oracle Sales teams while serving as an advocate for their demo needs. This involves resolving pre-sales demo issues while working closely with global sales consultant teams. A primary point of contact for presales demo issues, you are responsible for Support and providing advice and assistance to internal Oracle Sales team on diverse demo situations and escalated issues.
Desired Profile:
Strong Customer Service Orientation.
Excellent written and oral communications skills.
Great team player and able to work and collaborate across global teams
Results orientation, you will not be satisfied until the job is done with the right quality.
Ability to work within virtual teams to get a specific job done often requires working together with many colleagues spread out across different countries.
Self-motivated, you have the natural drive to learn and pick up new challenges.
Always looking to raise the bar of own skills and competencies.
Career Level - IC3
Responsibilities
As a Senior Support Engineer, you will offer strategic Functional and technical support to assure the highest level of pre-sales support.
Work with Global Sales teams to ensure that all demos are trouble free providing the best possible user experience.
Specialize in the ERP functional area as part of Demo Services Support team.
Provide first line support for Oracle Sales Teams globally to resolve functional, connectivity and performance issues.
Troubleshoot and resolve Service Requests, create knowledge articles and solutions.
Work with different stakeholders to understand, improve and document processes.
Participate in and identify key issues during demo release testing, providing feedback and recommendations to content engineering to help improve the quality of the demo content.
Qualifications / Skills:
University degree in either Engineering, Maths, Accounting/Finance, Economics, Computer Science or comparable
Previous ERP experience in modules like General Ledger, Accounts Receivable and/or Accounts Payable.
Previous experience in Cash Management, Assets, Procurement modules will be an added advantage.
Previous experience resolving functional and/or environment issues in an implementation, Pre-Sales or Support role.
English Advanced proficiency and fluency (including writing) are mandatory
Analytical troubleshooting and problem-solving skills.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer