Job Information
Diageo Customer Service Executive - French speaking in Budapest, Hungary
Job Description :
Job Title: Customer Service Executive – French speaking
Location: Budapest
Contract Term: Permanent
From pioneers like Arthur Guinness, John Walker and Elizabeth Cumming, to the digital disrupters already shaping our future, at Diageo, we’ve never stopped looking forward. We’re continuing to build on our heritage and, with eCommerce at the heart of everything we do, we’re creating our legacy for tomorrow! Join us and explore new ways ahead with digital sales channels, consumer insight and data. As you help us to keep shaking up the market with industry-leading solutions, you’ll transform your career too!
About us
Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.
About the function
The Commercial Experience Tower is all about the processes that allow us to transact with our customers and distributors. We are the second biggest tower in GBO, operating in centres located in Budapest, Bangalore, Bogota, and Manila as well as satellite locations such as Belfast, Madrid, Athens, and Turin.
About the Role
The Customer Service Advisor is the first point of contact for customers, (included EDI customers), and 3rd party service providers (warehouse). Responsible for delivering high-level customer service and ensuring on time, in full shipments. Ensures that all customer service-related queries are followed up and resolved accurately, efficiently and according to the relevant SLA in order for the relative KPIs to be fully met.
The role’s responsibilities include:
Capturing customers’ Orders
Creation and maintenance of orders, order scheduling onward processing
Create and change sales Orders and perform Back order processing
Create Inquiry, Quotation, Scheduling Agreement, Contract, Item proposal, sales activity
Review order file lists. Delivery status against pre-agreed targets per region
Communication with sales department on orders’ prioritization – stock allocation in case of out of stock
Coordination of sales force and couriers in their daily work
Monitor orders demand vs available stock and communicate with sales dept. to prioritize orders
Adjust orders in communication with sales dept. so as to serve them in the best way
Monitor the back orders
Dispute management (assistance to customer in the resolution of disputes)
Issuance of credit notes for rectification invoices due to sales, delivery and sales commission problems
Returns/ Refusal Management
What you will bring
Graduate degree
1-3 years’ experience in Logistics & Customer Service is an advantage
Fluency in French is a must
Solid English language knowledge
Accuracy and attention to details
Positive ‘can do’ attitude
Good team player
Good knowledge of customers
Strong MS Office knowledge
Benefits
Unique Family Leave opportunity
We work without border - you will work with people from all over the world
You will deal with world class brand portfolio
Wide variety of thematic events, after work activities organized by employee communities
Product Allowance to purchase company products from the staff shop
We won the Fittest Workplace Award, of course we have a Gym
Urban legend is true, we do have a Rooftop Bar
Diversity statement
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
Worker Type :
Regular
Primary Location:
Budapest
Additional Locations :
Job Posting Start Date :
2024-10-31
With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
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