Job Information
Amazon Senior Leader, Customer Solutions Manager in Buenos Aires, Argentina
Description
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.
AWS is seeking a Senior Leader for the Customer Solutions Manager (CSM) team. This group engages directly with customers and help them identify and realize the strategic and economic benefits of cloud adoption. This role is focused on accelerating the customer cloud journey, delivering frictionless migrations, and ensuring our customers capture the full potential and sustainable business advantages of migrating to the AWS cloud.
The CSM is assigned to a customer and gains deep understanding of customer strategic priorities, key business objectives, and target cloud migration benefits. Works with customers and AWS stakeholders to define strategic roadmaps and captures the customer journey in a structured, formal program. Utilizes their technical acumen, program management, organizational change management, and communication skills to engage customer leaders and define business and technology success criteria, allocate appropriate resources to execute complex technical and organizational change management plans, and communicate at all levels to deliver results. The Customer Solutions Manager owns and drives execution excellence for the end-to-end customer engagement and coordinates multidisciplinary teams - aligning sales, solution architecture, support, product, professional services, and partners - to deliver a smooth customer experience. The account CSM assesses risks, anticipates bottlenecks, provides critical issue management, balances trade-offs, and encourages risk-taking to maximize business value. The CSM regularly reports on program status and future partnership opportunities in internal and customer facing meetings, resolves or escalates issues proactively, and drives collaborative but clear task ownership
At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, extensive technical background, be detail oriented, have excellent problem-solving abilities, and be an exemplary verbal and written communicator. Your technical expertise and change management excellence will influence your customer’s decisions and help us drive positive customer impact. We are passionate about people who innovate on behalf of our customers, think big, use data to make decisions, and can express themselves thoughtfully. We want you to be creative and passionate about delivering a great customer experience.
The successful candidate will:
o Lead and mentor a high performing team under challenging situations
o Identify and remove roadblocks for the team meanwhile actively managing performance and results for the organization
o Understand customer's strategic goals and define how cloud migrations enable them
o Develop trust based, long term strategic relationships with customer leaders
o Demonstrate excellent customer service skills through all levels of an organization
o Maintain an in-depth knowledge and understanding of existing and developing cloud technologies
o Be an expert across all stages of cloud maturity in order to support customer across all cloud adoption stages
o Be able to maintain a Program Plan capturing a 360 view of customer initiatives and status
o Coordinate multiple internal and external teams through influence, personal credibility, and thought leadership
o Possess direct hands on experience in change and organizational management related to cloud migrations
o Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
o Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team
o Travel moderately as necessary
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
Formal leadership experience on previous roles for large IT organizations
7+ years of experience leading complex, large-scale, IT or technical or engineering programs and projects
3+ years of experience in end-to-end experiences in leading complex, large public cloud transformation projects
Superior written and verbal communication skills in Spanish +English, including a demonstrated ability to influence C-Suite/VP leaders on cloud adoption
Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience
Preferred Qualifications
Portuguese Language skills
Proven track record of being detail-oriented with a demonstrated ability to self-motivate and follow through on projects
Effective written and oral communication skills spanning multi-functional teams spanning business and technical disciplines to quickly meet unique customer requirements
The ability to deal with ambiguity and a changing environment, as well as a rapid work pace
Robust understanding of key technology and market trends
Deep understanding of software development/engineering life-cycle from conception to delivery
Certification and working experience as a SCRUM master or leading a SAFe program
Self-motivated problem solver who thrives in a dynamic and customer-focused environment
Strong organizational and troubleshooting skills with attention to detail
Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change
Highly analytical, technically proficient, and able to learn new tools and software quickly