Job Information
Person Centered Services Clinical Process Monitor - Clinical Operations HYBRID in Buffalo, New York
Clinical Process Monitor - Clinical Operations HYBRID
560 Delaware Ave, Buffalo, NY 14202, USA
Req #368
Wednesday, September 4, 2024
Why Work for Person Centered Services?
When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own career goals.
Benefits for full-time positions include:
20 Days of paid time off (PTO) in your first year! Increasing to 25 Days in your second year!
13 Paid Holidays
Comprehensive health insurance plans for you to choose what best fits your needs (Medical, Dental & Vision)
401(k) - the Company matches 50% of the first 6% up to a maximum of 3%
Company paid benefits: basic life insurance, long-term disability, and a Lifestyle Spending Account with a benefit of up to $500 set aside for employees to spend on wellness eligible expenses!
Employee Discount and Wellness Programs - Currently providing 3 paid hours per week for exercise, volunteering or personal wellness!
Professional development opportunities including mentorship program options and ongoing coaching
CLINICAL proCESS monitor
JOB SUMMARY
As part of a dynamic clinical team embedded in a Health Home Care Coordination Organization, the Clinical Process Monitor is responsible for monitoringclinical/strategicworkflows and analyzing the effectiveness of clinical and care coordination interventions, strategies, and processes. The Clinical Process Monitor will examine tasks and processes by gathering and analyzing data, reviewing documentation, and fostering anecdotal feedback to ensure that workflows/processes are designed appropriately, operate effectively and are being completed by the applicable team members. This position commits to a respectful, just, and supportive environment for individuals and coworkers aligning with the company’s commitment to diversity, equity, inclusion and belonging.
ESSENTIAL FUNCTIONS
Design and perform audits to ensure clinical/strategic tasks and processes are:
designed appropriately, effective, and efficient
completed accurately and punctually by associated team members
compliant with Health Home Care Coordination regulations, policies, and procedures
Act as the owner of corrective actions issued regarding clinical/strategic tasks and processes
monitor and ensure completion of corrective actions
determine the effectiveness of corrective actions
assist in their redesign, as needed
Create reports of review findings to present to various audiences, including clinical team members, senior management, and care coordination
Assist leadership in the redesign of tasks and processes, as needed
Provide timely and appropriate feedback to management regarding review findings
Maintain strict confidentiality; adhere to all HIPAA guidelines and regulations
Maintain quality and proficient services by advancing personal knowledge, skills, and other competencies through continuing professional development
OTHER DUTIES
List other non-essential job functions or responsibilities. May wish to include in the list “performs other duties as assigned”.
- Other duties and/or special projects as necessary
KNOWLEDGE, SKILLS & ABILITIES
List required knowledge, skills and abilities needed for the job.
Ability to effectively communicate
Ability to prioritize and complete work in timely manner
Ability to work independently
Ability to provide guidance in a clear, concise manner
Ability to clearly communicate orally and in writing
Proactively approaches professional responsibilities
Demonstrates cultural competence
Demonstrates ethical and professional responsibilities and boundaries
Demonstrates capacity to use Health Information Technology to facilitate communication
Strong computer literacy (Excel, Power BI, Electronic Health Record platforms)
Knowledge of confidentiality regulations/HIPPA
Knowledge of person-centered planning regulations
EDUCATION & EXPERIENCE
At least 3 years of experience, professional and/or personal, with the following required :
Collecting, processing, and interpreting information
Using logical reasoning to evaluate problems and find solutions
Conveying information clearly and accurately to others
Acting independently, taking responsibility for one's own work
Knowledge of OPWDD, Health Home care coordination preferred
Familiarity with person-first, person-centered planning concepts preferred
View Full Job Description (https://personcenteredservices.com/wp-content/uploads/2024/06/CLINICAL-PROCESS-MONITOR.pdf)
Person Centered Services has a commitment to equal employment opportunity for all staff and applicants for employment. Employment decisions including, but not limited to, those such as staff selection, performance evaluation, administration of benefits, working conditions, staff programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical hereditary cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
Other details
Pay Type Hourly
Min Hiring Rate $21.78
Max Hiring Rate $27.84
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- 560 Delaware Ave, Buffalo, NY 14202, USA