Job Information
Pine Environmental Services Customer Service Representative in Buffalo, New York
Buffalo. Pine Environmental Services. Customer Service Representative. $19/hour.
Purpose
The Customer Service Representatives primary responsibility is to support Pine customers by responding to inquiries on rental equipment, as well as sales of our products and services. These efforts result in the growth of the office. In addition, this role will support our operations and outside sales team, as well as other offices and departments.
Primary Responsibilities * Intake customer inquiries for equipment rental, order status, and general questions * Develop and issue quotes for our products and services * Follow up on quotes, record in Pine's database the outcome * Review customer orders to confirm that equipment, accessories, consumables, quantities, price, and any special contract instructions are understood * Assist in branch sales and marketing efforts through outgoing phone calls and emails * Communicate customer Order Confirmations and follow up upon delivery * Update Pine's database with details and Call-Off information * Assist in scheduling delivery and pick-up of orders * Help provide solutions when customers have issues * Maintaining contract files and customer correspondence * Record & investigate customer inquiries * Promote a positive health and Safety attitude/workplace * Have a basic understanding of our equipment and how its used * Assist in locating equipment and shipping logistics * Other duties as assigned
Knowledge, Skills, Core Competencies * Excellent Communication Skills- Written, Verbal, Interpersonal, and Phone * Ability to think analytically, with a focus on problem troubleshooting * A flexible and strong team player that can work in a fast-paced environment * Microsoft Office proficient
Education/Experience * High School Diploma/GED or Higher * 2 years of Customer Service Experience, preferably in the environmental/safety or rental field
Environment This is a non-safety-sensitive position. Employees will be in an office environment. Employees will bend, walk, stand, and may sit for long periods. This position is 70% sedentary and 30% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift to 25 lbs assisted or unassisted
Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment
Follow link to apply online: https://www.indeed.com/jobs?q=pine+environmental&l=Niagara+County%2C+NY&vjk=ba74f495299b1733&advn=7266950733117221