Job Information
Delaware North Director of Client Engagement and Retention, Remote in Buffalo, New York
The Opportunity
Delaware North Global Headquarters, located in Buffalo, New York, is hiring a Director of Client Engagement and Retention. In this remote business development role, you will lead the efforts for advancing Delaware North’s market position and value proposition with existing clients within our Sportservice portfolio.
Our ideal candidate will provide technical skills and leadership to align Delaware North’s goals with those of our Sportservice partners. The Director of Client Engagement and Retention will develop customized solutions, communicate Delaware North's advantages, and ensure long-term client retention. This business development role also involves leading client engagement planning, collaborating with leadership, and overseeing strategies for client retention and contract extension.
Note, this is a remote role with anticipated travel between 25% to 50% of the time. If you enjoy innovation and bringing forth change in the sports and concessions industry, help us lead the next generation of hospitality and apply now.
Pay
Minimum – Anticipated Maximum Base Salary: $154600 - $208700 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .
Benefits
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts
Responsibilities
Collaborate with Sportservice COO and VPs to strategize client retention and engagement.
Oversee strategy and execution of client engagement initiatives for Delaware North.
Work cross-functionally to maintain a leading market position.
Identify growth opportunities and retention risks using agreed KPIs.
Manage actions and accountability through Salesforce, ensure client expectations are met.
Qualifications
Bachelor's degree required; Masters degree preferred.
The ability to utilize deliberate influence strategies to shape behaviors effectively.
8+ years experience fostering cooperation across business units to optimize resources for client satisfaction.
The means to understand market dynamics and proactively provide solutions to evolving client needs.
The expertise to apply a comprehensive understanding of the market to make mutually beneficial decisions.
Experience building alliances and influence key decision-makers while managing customer relationships at the C-level.
Must be able to travel up to 50%.
#LI-REMOTE
Shift Details
Day shift
Holidays
Weekends
Who We Are
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.