Job Information
Delaware North Social Media Customer Care Supervisor, Buffalo Reservation Center, Remote in Buffalo, New York
The Opportunity
Delaware North is hiring a full-time or part-time Social Media Customer Care Supervisor to join our Buffalo Call Center team. In this role you will lead the Social Media Customer Care department, responsible for communicating with guests via a variety of social media platforms such as Facebook and Twitter.
If you have experience using various social media platforms, tools, and technologies, a solid understanding of delivering guest service excellence, and a passion for social media, then this role is for you.
This position is remote.
Pay
$15.00 - $17.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .
Benefits
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
Responsibilities
Actively participate in chat, engage with agents, answer questions, and help with research
Identify opportunities to streamline processes and implement changes
Collaborate with other department leaders to promote best practices
Help troubleshoot and report technical issues
Assist in department scheduling
Facilitate new agent training
Audit conversations and provide agent coaching as needed
Oversee the departments information flow to include updating confluence
Attend subsidiary/marketing meetings as assigned to gather. information and pass it on to the department
Qualifications
Previous customer service experience, including written forms of customer service
Excellent written communication skills: grammar, sentence structure, and spelling
Ability to work independently and maintain organization
Experience using various social media platforms
Computer literate with the ability to learn new applications quickly
Positive attitude with proven ability to work well with teams
Strong typing skills
No college degree required
Shift Details
Day shift
Evening shift
Split shift
Holidays
Weekends
8 hour shift
Monday to Friday
Who We Are
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.