Shire Jobs

Responsibilities: As a Customer Operations Consultant, you will play a crucial role in managing and maintaining accurate customer master data, ensuring seamless coordination between various departments and systems. The ideal candidate will have +3 years of Customer Service experience and +3 years of Order Entry experience within an ERP system or a similar software. Your responsibilities will include, but are not limited to:

• Customer Master Data Management:
  • Handle the setup and maintenance of customer master data, encompassing item setup, images, specifications, pricing, and managing customer portals.
  • Process business requests such as certificates of insurance, factory information, and contact details.
• ERP System Maintenance:
  • Maintain item information in ERP systems and provide regular status updates to internal sales, customer operations, and cross-functional teams, particularly regarding item transitions.
• Cross-Functional Collaboration:
  • Collaborate across functions to gather information and ensure data integrity in both company and customer systems.
  • Manage quality documentation, testing reports, item specifications, label, and packaging information.
• Customer Requirement Management:
  • Identify, manage, and communicate customer requirements for new and existing items.
  • Coordinate documentation and system maintenance, engaging cross-functional partners as necessary.
• Sales Support:
  • Assist the sales team by maintaining customer-specific files and spreadsheets.
  • Handle tasks such as sending product samples, routing supplier agreements, and managing quote sheets.
• General Contributions:
  • Undertake other duties, demonstrating flexibility and adaptability.

Qualifications:

• Education:
  • High School Diploma required; Associate's degree preferred.
• Experience:
  • 5+ years of relevant experience in customer operations, master data, item set-up, or related roles.
  • Prior experience servicing large retail customers (CVS, Walgreens, Target, Walmart) via online portals is preferred but not required.
• Skills and Attributes:
  • Self-starter who thrives working independently; confident problem solver.
  • High proficiency in Microsoft Office applications and overall tech-savvy; ability to quickly learn other tech platforms.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you. Beac n Hill. Employing the Future (TM)