Job Information
NorthWestern Energy Billing Specialist in Butte, Montana
20.00-31.34 per hour | 19-Jun-2024 to 07-Jul-2024 (MST) | Butte, MT, USA | Hourly | Customer Care, Communications, HR, Safety | Regular Full Time
Billing Specialist
Work Location : Butte, MT
Pay range : $20.00 to $31.34 per hour DOE
Employment Status: Regular Full-time
External candidates apply at northwesternenergy.com
Internal candidates apply through iConnect (https://iconnect.nwe.northwesternenergy.com/Employee-Portal/?m) .
About this position:
The Billing Specialist is responsible for utility billing and meter reading functions including daily billing tasks such as processing, reviewing, and monitoring bills. They also provide support to internal and external customers regarding billing operations, procedures, and issues.
We offer great benefits:
NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,500 amazing people and serve 775,300 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:
401K with company match up to 4% and non-elective contribution up to 7%
Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)
Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
Tuition reimbursement
Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)
Paid company endorsed volunteer opportunities
Paid parental leave
Paid bereavement leave
Paid training opportunities
Paid time off starting on your first day, plus 11 paid holidays
Benefits may vary by position or as negotiated as part of a collective bargaining agreement.
About this job:
Verify accuracy of billing data, analyze and resolve billing discrepancies in a timely manner.
Analyze accounts for possible adjustments.
Process accounts receivable transfers.
Perform specialized complex billing.
Train staff members on billing and meter reading processes.
Utilize multiple systems to provide billing and meter reading solutions.
Assist in the detection and reporting of suspected cases of lost revenue through use of various systems.
Review, analyze and resolve system exceptions, alarms and events related to meter reading, usage and billing.
Analyze account history to resolve meter issues.
Interpret meter data and billing determinants.
Work with suppliers to process customer supply switches, process supplier's energy usage reports.
Provide exceptional customer service when corresponding with customers in regards to adjusted bills or billing inquiries.
Create service requests for field personnel to validate and investigate billing and meter reading issues. Identify and troubleshoot problematic meters.
Work an 8 hour rotating schedule with hours ranging from 6:00am to 5:00pm
Process time sensitive daily bill print files for the bill print vendor, process electronic bill notifications.
Assist with troubleshooting all types of metering equipment, terminology and billing for internal and external customers
Perform annual and quality budget billing reviews.
Complete work in a thorough and timely manner with accuracy and attention to detail with minimal supervision.
Create meter reading files daily and process into billing system. Assist meter readers with loading routes to hand held and mobile devices.
Work closely with assigned analyst to determine process versus system issues to resolution.
Respond to internal requests and work across business units to ensure processes and procedures are being upheld
Provide independent judgement
Effective time and conflict management skills
All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives
Am I right for this job? Here's the success profile:
Demonstrate and maintain a good safety record
High School Diploma or equivalent
Preferred minimum two years of related experience/training within billing processes
Experience or training in computer-related systems
Proficiency with Microsoft Office Suite and other computer applications
Work effectively in a team environment as well as being self-motivated
Excellent attendance and adherence record
Requisition #4423
Posting Dates: June 19, 2024 through June 7, 2024
Department/Division: Customer Care
Employment Physical: Not Required
Drug Test: Required
Background Check: Required
Relocation Benefit: None
Telecommuting: Part-time
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-245-6977 or at job.inquiries@northwestern.com .