Job Information
Grand Rapids Chair Company IT Help Desk in Byron Center, Michigan
IT Help Desk
About the Organization - Are you looking for a company that values its people?
- Are you looking for an opportunity to grow your career at a fast paced and employee focused environment?
We are happy you are here!Together, we are on a mission to craft furniture that nourishes connection and builds community - helping our people and customers connect, grow and learn together. As a family-owned business we are able to do this by designing our process around the customer. And we do it all with Michigan-made high-quality furniture, friendly service, and fast lead times.
We are committed to making Grand Rapids Chair the best it can be, and we use our values to guide the way and thrive when we all hold ourselves accountable to these key values. We believe that each employee directly contributes to the growth and success of Grand Rapids Chair and we look forward to seeing what we will accomplish together.
Go Be Awesome!
At Grand Rapids Chair Company, we know that our employees have lives that extend beyond our four walls. So, we provide competitive salaries, excellent benefits, and opportunities to continuously learn and grow professionally. We were even named one of Grand Rapids'Best and Brightest Companies to Work For- (https://thebestandbrightest.com/events/west-michigans-2018-best-brightest-companies-work/) . Just like our customers, we want our employees to SIT HAPPY, too. Visit our website atwww.grandrapidschair.com/careersfor more details.
Description
- Dog-friendly office environment!
SUMMARY –Working under supervision of the IT Manager, the IT Help Desk will operate as level one help desk which assists in onsite management of computer networks, electronic media and communication devices to ensure that they function smoothly and provide the most efficient and necessary support to the organization.
ESSENTIAL FUNCTIONS:
Perform routine maintenance on workstations, servers, and systems.
Perform level one help desk support for IT systems
Perform level one help desk support for ERP systems
Assist with SQL reporting
Create documentation for information technology procedures
Organize information technology documentation and resources
Troubleshoot and resolve hardware and software issues.
Assist in the setup and configuration of new hardware and software.
Develops technical solutions to business
Keeps work area neat and clean according to company standards.
Works safely and follows all company rules and procedures.
Other duties may be assigned.
Position Requirements
REQUIREMENTS:
2+ years of related work experience and/or training; or equivalent combination of education and experience in information technology.
High School Diploma required. Associates degree preferred.
Proficiency in Microsoft Office products including Excel, Outlook, Word, and PowerPoint.
Knowledge of operating systems and applications, hardware and software troubleshooting.
Language Skills:Ability to read, analyze, and interpret policies, procedures and complex documents. Ability to respond effectively to inquiries. Ability to communicate effectively and appropriately with all levels of management and customers both verbally and through written communications.
Mathematical Skills:Ability to use and apply advanced mathematical functions to solve problems and analyze data.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
Shift Days
Full-Time/Part-Time Full-Time
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category Information Technology
This position is currently accepting applications.