Job Information
TTEC HR Senior Generatlist in Cainta, Philippines
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Human Resource Manager working hybrid in The Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll be Doing
Have a passion to bring value and contribution to people management agendas? Looking to make an impact on a company and its employees? You'll lead HR related functions as we grow our operation teams. As the main contact for our operations employees and managers, you'll help deliver HR processes and serve as a partner as you lead change management projects, support discussions, share best practices, and identify solutions to improve results. As the "trusted advisor" to leaders at multiple levels, you'll be the performance improvement driver as you guide positive changes in people management.
You'll report to HR Director. You'll contribute to the success of the business as you play an active part of the HR management team in EMEA, sharing ideas and potential answers to everyday challenges.
During a Typical Day, You’ll
Understand projects and goals for each team to identify gaps, propose solutions, and implement changes
Provide human capital solutions to challenges affecting the success of the business
Challenge the organizational structure of the internal client and propose changes
Monitor and report on progress toward each goal and project
Be the ultimate contact for all escalated HR issues
Participate in corporate-wide projects requiring a human capital perspective
Stay up to date with HR practices and changes in the marketplace that may affect our procedures (ie. Compliance with labor laws, best practices, and more)
What You Bring to the Role
Recent experience in a similar role ideally within a BPO Contact Center Environment
5 years' experience as a partner or HR leader providing operational support
Working knowledge of multiple office software applications, online communication tools and database technology
Ability to influence others by example and mentoring
Organizational development, project management and change management skills
Email and oral communication skills
High level of integrity and judgment
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/?manual for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Hybrid
Title: HR Senior Generatlist
Location: PH-National Capital-Pasay City, Metro Manila
Requisition ID: 03U2N
Other Locations: PH-Calabarzon-Santa Rosa, PH-National Capital-Mandaluyong, Metro Manila, PH-Calabarzon-Cainta, PH-Calabarzon-Lipa