Job Information
TEKsystems Director Of Reservations in Calabasas, California
The Director, Reservations, executes the vision for the operation ensuring the Contact Center meets customer and organization needs. The successful Director is continually engaged in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities.
Primary Responsibilities
Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum net reservation revenue.
Responsible for development and administration of business goals with operational stability.
Deliver results against a defined scope of work that includes measurable ROI, KPI, strategic innovation, performance reporting, and human capital development.
Working with the Quality Assurance (QA) Department to develop, implement and maintain effective internal and external programs fostering continuous improvement and exceeding customer service.
Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to the Contact Center.
Develop and maintain effective organization of responsibility, including efficient training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision.
Coordinate analytic, strategic and technical resources to provide agents in order to meet client expectations and ensure satisfaction.
Provide training and resources on closing new revenue opportunities within the existing client base.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.