Job Information
ManpowerGroup US - Customer Service Rep II - US2 in Calhan, Colorado
Job Title: Customer Service Rep (Remote)
Duration:24 months on W2
Location: 8640 Berridge Road Calhan CO 80808 United States(Remote)
Pay Rate: $24/hr
We are Looking for Customer Service Rep to join our Fortune 500 Client
Job Description:
We are seeking an Intermediate Customer Relations Specialist to join our team. The ideal candidate will have a strong understanding of customer relations and technical support, providing solutions to moderately complex business issues. This role requires someone who can exercise independent judgment within defined practices and procedures to determine the best course of action, while adhering to established guidelines and policies.
Key Responsibilities:
Solve a variety of common business issues related to customer relations.
Work on problems of moderately complex scope, providing analysis and input on limited project direction.
Exercise independent judgment within defined practices and procedures.
Follow established guidelines and interpret policies to evaluate unique circumstances and make recommendations.
Provide telephone support in a service or end-user support environment.
Act as an informed team member, providing analysis of information and project direction input.
Education and Experience:
Typically requires a bachelor’s degree or equivalent experience.
2-4 years of related experience in a telephone support position in a service or end-user support environment.
Alternatively, a master’s degree and up to two years of experience.
1 year of experience in the microcomputer industry.
Technical training in HP or other manufacturers' product lines is preferred.
Knowledge and Skills:
Working knowledge of the field of Customer Relations.
Demonstrated verbal communication and customer service skills.
Intermediate-level knowledge of operating systems software.
Demonstrated writing and correspondence skills.
Experience and demonstrated presentation skills.
Knowledge of legal ramifications/conflicts in the Customer Relations environment, such as consumer rights and manufacturers' warranty responsibility.
Call to action:
We will be having a detailed discussion with you after you apply.
There will be 1 rounds of interview.
Turnaround time for the interview process is 5 working days
We are looking for the candidate who are eligible to work with any employers without sponsorship.
If you’re interested, please click “Apply” button.
If you are not available or this job is not a good fit at present, please share the job details with your friends/colleagues and let me know if anyone is interested.
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.