Shire Jobs

Overview

SOSi, a leader in delivering transformational technology, operations, and logistics solutions to federal defense, civilian, and intelligence agencies is seeking a Case Management Services Practice Area Lead (PAL) to support multiple, dynamic, and varied existing programs and new business opportunities within our Civil Solutions business unit. This position reports directly to the business unit Vice President and is a senior leader within the team. This position also works closely with the Vice President of Business Development and the Capture Director supporting Civil Solutions, as well as other senior leaders and managers across the business unit and corporate functional support departments. Primary roles for the Case Management Services PAL include:

· Perform new business activities (e.g., thought leadership, customer engagement, business development, solutions development, and proposal development) in the Case Management & Administration (CMA), Healthcare & Wellness (HCW), and Emergency Response & Recovery (ERR) services lines and Humanitarian Assistance (HA) and Human Services (HS) operational areas to help grow the overall business and improve market position and posture across the competitive landscape.

· Provide subject matter expertise and direct support to senior leaders and program managers in the business unit to assist them in operational, financial, and administrative performance to meet external and internal stakeholder requirements and expectations.

· Lead CMA and support HCW, ERR, HA, and HS case management solutions design, development, deployment, sustainment, optimization, and innovation to fulfill specific customer requirements for existing programs and new business opportunities.

· Assist with building and deploying foundational CMA capabilities that can be utilized to augment, enhance, and/or automate operational processes across the enterprise.

The ideal candidate will be detail-oriented, systems and process driven, self-motivated, focused yet open to continuous learning, eagerly accepting challenges to overcome, and seeking out problems to solve, and actively managing both the organization and its staff and the operation to ensure best value is delivered to the customer and internal stakeholders.

Essential Job Duties

The percentage of time allocated to each responsibility will shift as the unit matures. During initial operational capability, the ideal candidate must be flexible and able to manage multiple tasks in tandem across development, management, and operations. As the unit approaches full operational capability, the majority of time will be allocated to new business (development, capture, proposal, implementation) activities. The full set of responsibilities for this role includes:

· Identifies new business opportunities and performs business development activities including the writing, preparation, and review of management, technical and cost proposals.

· Provides support to other Practice Area Leads and Program Managers on matters related to the operation, management, and business development of their practice areas and/or programs.

· Organizes, directs, and controls operational and administrative staff activities to meet client (external and internal), contract, and designated Program Management Office (PMO) requirements.

· Manages and is responsible for the success of one or more case management deployments (with a focus on CMA, HCW, and ERR) capabilities and solutions programs, projects, and/or initiatives.

· Assists with preparation and negotiation of subcontractor agreements and proposals.

· Develops, reviews, coordinates, and resolves problems related to contractual, operational, and administrative requirements for assigned programs, projects, solutions, and initiatives.

· Assures quality of capabilities and solutions (e.g., products, services) and deliverables, including participating in reviews, audits, and site visits; relevant capabilities include:

o Individual Service Plans

o Sponsor Vetting & Coordination

o Call Center Operations support to Case Management

o Community Integration & Support

o Pre- and Post-Release Services

o Administrative Processing Support

o Others as identified to support organizational, operational, and business objectives

· Reviews and verifies data in monthly status reports including work completed, deliverable schedules, funding balances, and problems resolved.

· Ensures compliance with relevant corporate and government policies, industry standards and body of knowledge, and operational best practices.

· Participates in special projects (e.g., ISO 9001 and CMMI certifications, workforce development planning, etc.) as required.

Minimum Requirements

· Bachelor’s degree in social work or related fields, or 5 plus years of relevant experience.

· Five or more years of managerial experience, with progressively challenging and increased responsibilities across scope and scale of duties.

· Operations Management experience in the case management and administrative services, healthcare and wellness support, and/or emergency response and recovery domains supporting complex resource and fulfillment operations involving dynamic and challenging work environments.

· Setting organizational goals, managing budgets, establishing protocols and guidelines, liaising with external and internal parties, and developing strategies to optimize operations.

· Direct experience working at shelters for vulnerable populations, residential care, or other administrative support facilities with responsibility for leading daily operations.

· Expert knowledge of the application of a broad spectrum of case management and administrative support services in a competitive and diverse environment.

· Experience driving process and technological advancements to gain efficiency in the management of programs, projects, solutions, and initiatives.

· Possess the following competencies (consisting of relevant knowledge, skills, abilities, and experience):

o Strategic planning: responsible for developing programs and influencing organizational change.

o Leadership: management of multi-disciplinary as well as ad hoc teams.

o Policy development: inform or create a system of guidelines to achieve rational outcomes.

o Communication: able to communicate honestly and openly with others; able to collaborate with clients to make decisions about their healthcare and wellness needs.

o Stakeholder engagement across multiple sectors (e.g., government, industry, advocacy groups, non-profits, patients, healthcare professionals, etc.).

o Data analysis: able to analyze data to make strategic decisions.

o Advocacy: provide support and lead for systemic changes that improve service outcomes.

o Community collaboration: work to build partnerships with the community to enhance support networks for their clients.

Preferred Qualifications

· Commission for Case Manager (CCM) Certification or similar professional certification strongly preferred.

· Federal Grants and Contracts experience.

· Leading large case management programs or teams supporting HHS ORR, DHS FEMA, or state/local equivalent agencies.

· Spanish-English bilingual.

Work Environment

· Work in a fast-paced environment and remain emotionally controlled.

· Willing to work evenings, weekends, and holidays as needed.

· Ability to work flexible hours. We operate 24/7/365. Inside and outside, all weather conditions.

· Travel throughout the U.S. as needed.