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Travelers Director, Investigations, Employee Relations in Cambridge, Massachusetts

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Human Resources

Target Openings

1

Job Description Summary

Are you an experienced Human Resources (HR) investigator who enjoys resolving complex workplace concerns in a manner that ensures fairness and objectivity for all parties? As a Director, Investigations, Employee Relations (ER), you will work as part of an ER investigation team and will be responsible for leading, conducting and documenting a variety of HR investigations across multiple business units, gathering relevant facts and presenting your findings in an efficient, detailed and professional manner. You will be relied upon to handle highly visible and sensitive and higher risk HR investigations across the enterprise.

This position may be based 100% remotely or in one of our offices.

Primary Job Duties & Responsibilities

Your responsibilities may include all or the majority of, but not limited to, these components:

  • Responsible for simultaneously conducting multiple HR investigations of normal to high risk, including complaints submitted through the Internal Dispute Resolution (IDR) Process, ER Hotline, Ethics Point Helpline and other channels.

  • HR concerns and allegations investigated include, but are not limited to, allegations of discrimination, harassment, hostile work environment and retaliation raised under federal, state or local Fair Employment Practices laws, ethics violations alleging violations of HR policies, and other violation of company policies (many investigations are conducted under privilege).

  • Work in partnership with respective ER Directors, HR Generalists (HRG), Employment lawyers and other stakeholders throughout the investigation process as appropriate.

  • Prepare comprehensive and timely investigation reports and effectively summarize and communicate findings to key stakeholders.

  • Document all managed HR investigations in Travelers’s ER case management system in a timely manner and ensure investigation records are updated appropriately after investigation milestones; analyze and report out ER investigation data periodically.

  • Assist ER investigation team and ER Leadership with developing and updating HR investigation tools and resources and training modules, aimed at streamlining the investigation process and instituting HR investigative best practices that are consistent across the enterprise.

  • Support and assist with ER programs, projects and initiatives, such as policy and process reviews, as needed

Minimum Qualifications

  • Minimum of 5 years’ HR/ER experience or equivalent in education and experience. Demonstrated experience leading and conducting HR investigations in a corporate environment.

Education, Work Experience, & Knowledge

  • 8 years’ HR/ER experience or equivalent in education and experience. 3 years’ experience leading and conducting HR investigations in a corporate environment. 3 years’ experience working cross-functionally across departments, functions or business lines.

Licensing or Certificates

  • Law degree is a plus, but not required.

Job Specific Technical Skills & Competencies

  • Experience supporting Employee Relations efforts in a matrixed organization.

  • General P&C Insurance knowledge.

  • Demonstrated experience managing sensitive HR investigations with high level of confidentiality and discretion.

  • Advanced HR knowledge, and expert knowledge of employment laws and HR investigative best practices.

  • Excellent oral and written communication, strategic thinking and consultation, conflict management, organizational and presentation skills.

  • Proficient in analyzing, manipulating and reporting out on ER investigation data and demonstrated experience using ER case management systems.

  • Ability to work well in a team environment.

  • Some travel may be required (approximately 20%), sometimes on very short notice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .

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