Shire Jobs

Medical Assistant, Lead

Date Posted: 12/02/2024

Requisition Number: 8950

Location: CHA Cambridge Hospital

Work Days: M-f 8-8 Varied shifts and possible some Saturdays

Category: Medical Assistant

Department: Primary Care at Cambridge Hospital

Job Type: Full time

Work Shift: Various Shifts

Hours/Week: 40.00

Union Name: CH Laborers 380

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency.

Summary:

The Primary Care Lead Medical Assistant takes a leadership role within the primary care site to facilitate safe, efficient, and quality care to our patients. The Lead Medical Assistant demonstrates effective problem-solving and excellence in patient care, and works collaboratively with the Nurse Practice Administrator and other site leadership. Medical assistants are essential members of the team-based care delivery model in primary care. They provide clinical support to both patients and providers to ensure that the patient’s health care needs are addressed, while also contributing to the smooth operation of the clinic by facilitating patient flow.

Responsibilities:

• Promotes a positive work environment through role-modeling effective communication and interpersonal skills.

• Facilitates patient flow throughout the clinic.

• Actively participates in the MA EPIC Super User meetings and shares updates with MA staff.

• Ensures the documentation of necessary safety and regulatory checks (i.e. weekly eye wash station checks, daily temperature logs, QC of lab equipment) have been completed.

• Assist in the scheduling of required training sessions for MA staff and ensure staff attendance.

• Actively participates in new MA orientation and training, and works collaboratively with the Nurse Practice Administrator to ensure that basic skill and competency requirements are met.

• In collaboration with the Nurse Practice Administrator and RN charge nurse, assigns lunch, break,

• Collaborates with the Ambulatory MA Trainer and Clinical Manager to identify training needs.

• Assist with the roll-out of new initiatives.

• Identify and help resolve clinic staff and operational issues.

• Supports teamwork, and generates a positive attitude between front and back office staff.

• Rooms patients, and participates in basic MA duties to facilitate flow during busy clinic days and as needed.

• Other duties as assigned.

• Actively and efficiently manage the flow of patients through the clinic:

• Pre-visit chart medical record preparation and information gathering to optimize the visit.

• Participate in team huddles and team meetings.

Room patients:

• Assist providers with medical histories

• Appropriate documentation in the electronic health record

• Check routine vital signs and point of care testing (based on patient’s reason for visit, age and diagnosis

• Perform screening questionnaires and pain score, as needed

• Update computerized reminders and snapshot * Review and update overdue health maintenance and open orders

• Actively communicates with patients to set expectations, e.g., wait times, what to expect during visit.

• Provides clear and timely observations to providers regarding patient issues.

• Manages room cleaning, stocking, set-up, and turnover.

• Book screening tests as part of the outreach process (e. g., mammograms, colonoscopies) and occasionally books follow up appointments (e.g., well child visits, vaccine booster visits).

• Participates in proactive population management of chronic diseases by generating My Chart messages, sending templated letters, and calling patients by telephone.

• Tracks completion of certain patient tests.

• Participate in shared medical appointments, including recording history and findings into the electronic health record.

• Participates in the education of students and residents by explaining the MA role and allowing observation of their work for training purposes.

• Participate in process improvement initiatives.

• Participate in staff meetings, MA meetings and continuing education sessions.

• Assist co-workers in their duties within the limitations of training and scope of practice

• Other duties as required.

MINIMUM QUALIFICATIONS:

Graduation from an accredited medical assistant program.

Licensure/Certifications: Maintains current AHA or ARC Basic Life Support certification.

Linguistic Capabilities: Ability to write and verbally communicate in English. Knowledge of a second language preferred.

Work Experience: Minimum of 3 years experience as a Medical Assistant preferred. Minimum of one year administrative duties in a clinical setting preferred.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.