Philips Product Configuration Quoting Specialist - Cambridge, MA in Cambridge, Massachusetts
If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.
* Sponsorship and/or relocation benefits are not available for this role.*
** This role requires the ability to be onsite in our Cambridge, MA office
As a Product Configuration Specialist, it will be your responsibility to provide pre-sales technical support to the Philips Account Manager and Account Specialist to achieve accurate and timely configurations that meet our customer’s current install base and future needs. This will include, but not be limited to; Budgetary quotations, Formal Quotes and RFQ/tenders. You will work closely with sales, service and operations teams to play an integral support role and help achieve sales productivity. You will focus on preparing sales quotes utilizing your knowledge of product configuration, contracts or agreements language, pricing and discounting, company policies, compliance standards and sales processes. In addition, you will be responsible for obtaining all approvals and documentation required to process a formal customer quote. You will also assist in communication and management of the pre-sales process with the field sales organization to ensure quotes are placed quickly and with expert-level precision.
You are responsible for
Providing pre-sales technical support to the sales team to achieve accurate and timely configurations that meet our customers’ needs
Handling budgetary quotations, formal quotes and RFQ/tenders
Working closely with sales, service and operations teams to play an integral support role in the pre-sales process to help achieve sales productivity.
Preparing sales quotes utilizing knowledge of product configuration; contracts or agreements language; pricing and discounting; company policies; compliance standards and sales processes.
Obtaining all approvals and documentation required to process a formal customer quote.
Assisting in communication and management of the pre-sales process with the field sales organization to ensure quotes are placed quickly and efficiently.
To succeed in this role, you should have the following skills and experience
Bachelor’s degree with at least 3 years of technical support experience (healthcare experience is ideal and preferably in medical capital equipment)
Minimum of 3 years of experience in customer service
Agile thinker possessing creativity, curiosity, problem solving and critical thinking skills
Independent thinker who is persistent, inventive, and resilient
Able to work in an ambiguous environment with complex undocumented business logic and data flow
Strong knowledge of competitive offerings; knowledge of customers’ clinical environments.
Comfortable and able to thrive in a matrixed organization
Open and adaptable to new responsibilities, different perspectives, ideas, and people
Excellent written and verbal communication skills
Sales background a plus
Knowledge of Sofon/Siebel applications and/or other quoting applications
Expert knowledge of at least one current product for basic applications and one advanced application on Philips equipment
Strong technical configuration knowledge of Ultrasound, Monitoring or Imaging medical equipment products
Why should you join Philips?
Working at Philips is more than a job, it is a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video. To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran