Job Information
Compass Group, North America Resident Regional Facilities Director I in Cambridge, Massachusetts
ESFM
Salary:
Pay Grade: 16
Other Forms of Compensation:
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).
Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.
ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.
In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).
Job Summary
This individual will be responsible for the success of multiple accounts, managing client relations, along with ensuring that the services offered to customers is of superior quality.
Key Responsibilities:
Demonstrates good rapport and strategic alignment with our clients as well as a much larger role in administrative functions
Focuses on the needs and requirements of the client using service based solutions and best practices to exceed expectations
Maintains and supports client satisfaction at a level that ensures account retention
Prepares and implements departmental goals and objectives
Supports analysis of department’s financial data and statistics
Performs other duties as assigned
Qualifications:
Bachelor’s Degree or equivalent work experience in facilities management
3-5 years of relevant management experience (Facilities Management)
Ability to communicate effectively at all levels of the organization
Must possess a thorough knowledge of contract administration and office procedures
Displays general business acumen
High customer service and quality attitude
Apply to ESFM Services today!
ESFM is a member of Compass Group USA
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
Eurest services maintains a drug-free workplace.
Associates at Corporate are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Req ID: 1282987
ESFM
Lacey Woodard