Job Information
Philips Service & Delivery Quality Process Engineer in Cambridge, Massachusetts
Job Title : Service & Delivery Quality Process Engineer
In this role, you have the opportunity to
Work and report directly to the Head of Quality Radiology Informatics. Also working directly with the extended PSQ and Markets Q&R teams.
Execute tactical activities with cross functional Quality activities and projects to support customer needs, RI strategy implementation and EI business success.
Support the implementation of Quality transformation projects
You are responsible for
Facilitate, participate, and communicate QMS service activities and projects between different departments, sites, and businesses
Initiate, stimulate, and support the implementation of process improvements
Facilitate, manage, and support internal and external audits in all business processes
Support and advise the organization in corrective and preventive actions (CAPA)
Participate in the maintenance and improvement of the Quality Management System
Supports and participates in the implementation of Quality transformation projects
Facilitate and participate in applying risk management tools, assessments, processes, and principles
Translate regulations and standards and bring them to consolidation in the organization and the Quality Management System
Participation in and verification off changes to QMS impacting service
Responsible for performing timely, SW Quality Engineering tasks: assessing software design and reviewing tests and other performance data, analyses market feedback, completing or assisting with in the root cause analysis and SW Quality problem solving
Interact with local and global functions across multiple the businesses
You are a part of
You are part of a dynamic team that develops software as a medical device, this role is an integral part of the Quality organization under the Radiology Informatics Business Unit.
To succeed in this role, you should have the following skills and experience
Bachelors degree – preferred software / technical / engineering background
8-10 years of experience in Q&R roles within medical device industry, including software as a medical device
Familiarity with relevant standards and regulations, e.g., ISO13485 / MDSAP / MDD & EU-MDR / CFR
Experience in leading multi-location activities and projects under a regulatory scope
Effective interpersonal and communication skills. Strong oral and presentation skills in English
Familiar with Problem Solving techniques and Root-Cause analysis
Experienced with Excel, Powerpoint, Word - capable to acquire further IT tools ability
Self-starter, motivated, and energetic
PMP Certification – preferred
Data analysis knowledge and experience– preferred
Experience with service and delivery of software – highly preferred
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
Notice for Philips Job Seekers
It has come to our attention that a group of unknown fraudsters are reaching out to people on LinkedIn and other websites, offering fake employment opportunities and charging a fee in the name of Philips. We have noticed that these emails are using fake domain addresses as opposed to Philips domain (Philips.com). Please note that Philips has a merit-based employee selection practice mentioned on our official website ( www.philips.co.in ). We do not charge / accept any amount or security deposit from job seekers during the selection process or while inviting candidates for an interview. To find out more, please read : https://www.philips.co.in/a-w/about-philips/public-notice.html