Job Information
Robert Half Desktop Support Analyst in Campbell, California
Description We are in search of a meticulous Desktop Support Analyst to become a part of our team. This role is based in Campbell, California and offers a contract to permanent employment opportunity. As a Desktop Support Analyst, you will be tasked with managing technical support functions, assisting end users with various Microsoft products, and troubleshooting Azure AD and Office 365 among other tasks.
Responsibilities:
• Manage technical support functions on a daily basis
• Offer support to end users on issues related to Microsoft products such as SharePoint, Outlook, and OneDrive
• Troubleshoot Azure AD and Office 365-related issues
• Respond to requests for technical assistance either in person, over the phone, or electronically
• Configure, deploy, and support standard desktop and laptop PCs, various business applications, office equipment, and printers
• Troubleshoot and resolve common issues like connection problems, password resets, and hardware requests like new monitors and keyboards. Requirements • Proficiency in Microsoft SQL Server is essential.
• A minimum of a bachelor's degree in Computer Science, Information Technology, or a related field.
• Solid understanding of and experience with computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and multitasking skills.
• Customer-oriented approach with a strong ability to manage time and prioritize work.
• Superior written and oral communication skills for providing top-notch customer service.
• Ability to work independently and in a team environment.
• Willingness to keep up-to-date with advancements in technology and the IT industry.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Demonstrated ability to handle confidential and sensitive information in a detail oriented manner.
• Proven experience as a help desk technician or other customer support role. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .