Job Information
Service Source Operation Specialist in Capitol Heights, Maryland
Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.
Job Summary
Provide back up for seven key mail center positions in the incumbents’ absence, as well as assist in planning, directing, and coordinating activities at government mail centers to ensure that goals are accomplished in a timely manner.
Primary Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
Maintain accurate records and files according to contract/company standards. May include maintaining case records according to CARF standards. May include current diagnostic and medical information on all consumers. May also include personnel files. May include developing a system for auditing files.
Maintain open communication with contract representatives and corporate personnel
Travel to offsites to cover all positions in mail center.
Input time sheets, MODAPTS, Safety Reports, Status Reports, and QA inspections for identified locations.
Supervise and cover the accountable mail section during other employee vacations and illness periods.
Additional Responsibilities
Perform mail center closing procedures when scheduled.
Participate in all other training required by funding sources and/or the corporation.
Perform other responsibilities as assigned.
Qualifications: Education, Experience, and Certification(s )
High school diploma or General Educational Development (GED) required.
Two years’ experience in postal operations, one of which was in a supervisory capacity.
Top Secret Clearance with the ability to obtain a DHS Suitability
Preferred good MVR record
Knowledge, Skills, and Abilities
Excellent organizational, communication, and writing skills, the ideal candidate will be attentive to detail.
Proactive in identifying safety risks and implementing best practices.
Knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Familiarity with Web-based SC Logic applications.
Ability to read and interpret operational and safety policies and protocols, and corporate policies
Ability to speak effectively before groups of employees of the organization; excellent customer service skills
A well organized and self-directed individual who is a team player.
An intelligent and articulate individual who can relate to people at all levels of the organization
Strong problem-solving skills
Excellent customer service abilities and skills
Supervision Received
The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.
PAY TRANSPARENCY POLICY STATEMENT:
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information
ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 29,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.
To learn more, you may click on the following video link:
https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s
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