Job Information
Robert Half Member Services Representative in Carmel, Indiana
Description We are seeking a Member Services Representative to join our team in the non-profit industry located in Carmel, Indiana. This role involves managing and updating our membership database, coordinating member services, and providing support to our team and members. This position offers a long-term contract employment opportunity.
Responsibilities:
• Manage the organization's membership database, ensuring that all member details and statuses are regularly updated and accurate.
• Coordinate all aspects of member services, including the processing of membership status changes such as initiation, disaffiliations, and expulsions.
• Handle inquiries related to all aspects of membership, connecting members with appropriate staff members as needed.
• Develop relationships with chapter leaders and advisors, working with them to update and make necessary changes to their rosters.
• Update the database with changes such as address updates, occupational information, and other changes.
• Provide historical membership trends and data from the database to support strategic decision-making.
• Coordinate the packing, preparation, and shipping of welcome materials for all new members.
• Assist with event registration and other tasks as assigned.
• Serve as the staff liaison to the database company for any updates as necessary.
• Work with chapter leaders on matters pertaining to member retention and ensuring that chapters understand the services and programs offered by the organization. Requirements • Proficiency in computer programs and CRM systems
• Experience with the Salesforce platform is desirable
• Ability to handle and manage answering inbound calls
• Strong communication and interpersonal skills
• Ability to work well in a team environment
• Excellent customer service and problem-solving skills
• Ability to multitask and manage time effectively
• Knowledge of the non-profit industry is beneficial
• High school diploma or equivalent is required
• Previous experience in a member services or customer service role is preferred.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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