Job Information
ManpowerGroup Technical Support Specialist in Carson, California
Job Title –Technical Support Specialist
Location: Carson, California
Technical Support Specialist – Carson, California
The Technical Support Specialist position is responsible for receiving, recording, and reconciling customer / end user technical questions on use and implementation of computer products, in a timely and professional manner.
JOB RESPONSIBILITIES:
Answer incoming customer telephone calls in a courteous and professional manner
Assist customers/end users with questions on product installation, usage, and implementation
Respond to and investigate customer/end user inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
Answer customer inquiries and provide appropriate technical and/or product-related information
Rely on instructions and pre-established guidelines to perform the functions of the job
Escalate complex inquiries
Research and resolve customer complaints
Obtain customer feedback information
Effectively communicate customer issues and concerns to all applicable internal staff members
Document all contacts, actions, and responses in helpdesk tracking system
Organize and maintain a file system; correspondence, and other records
Maintain working knowledge of products and/or services
Prepare reports and correspondence, as needed
Other tasks as assigned
What you need to be successful:
Associate degree in information technology, computer science, or related field preferred
2 years of related technical support experience
Excellent attendance
Positive attitude
Strong and consistent attention to detail
Self-motivated with the ability to stay on task
Team oriented
Capable of comprehensive listening (understanding the message(s) that is being communicated)
Proven customer service skills
Experience training users of all levels to be proficient using computer-based applications
Versatile, flexible, and a willingness to work within constantly changing priorities
Proficient with a variety of desktop and internet applications
Experience with cell phones, smart phones, tablets
Hands-on experience installing/reinstalling operating systems and applications. This includes network, printer, and other driver software
Must be familiar with common office automation applications (e.g., Microsoft Office, including Outlook, etc.)
Knowledge of:
o Network structure, security, and function
o Network printer function and the ability to troubleshoot printing problems
o VoIP phone functions and the ability to troubleshoot problems
o Windows operating systems
- Able to:
o Effectively prioritize and execute tasks in a high-pressure environment
o Develop a thorough understanding of company’s IST products and services
- Strong:
o Communication skills, verbal and written
o Interpersonal skills
o Organizational, problem-solving, and analytical skills
Are you Interested?
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ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.