Job Information
Robert Half Customer Service Representative in Carson City, Nevada
Description We are offering a long term contract employment opportunity in the credit agencies industry for a Customer Service Representative based in Carson City, Nevada. As a Customer Service Representative, you will play a vital role in managing customer inquiries, maintaining accurate customer records, and processing customer applications.
Responsibilities:
• Communicate effectively with customers via phone and email to answer questions related to their loans
• Perform detailed research to resolve customer queries
• Ensure accurate data entry to maintain up-to-date customer records
• Handle a high volume of inbound and outbound calls in a detail oriented manner
• Use Microsoft Excel and Word to manage customer information and correspondences
• Process credit applications with precision and efficiency
• Schedule appointments as needed to facilitate customer service
• Monitor customer accounts and take necessary action to maintain good standing
• Provide detailed attention to all tasks to ensure customer satisfaction
• Manage and respond to all email correspondence promptly and accurately. Requirements • Minimum of 3 years experience in a customer service role, preferably within the Credit Agencies - Personal CU industry.
• Proficient in answering inbound calls and handling both inbound and outbound calls.
• Proven experience in a call center customer service environment.
• Strong customer service skills with the ability to handle customer queries and complaints effectively.
• Demonstrated ability in data entry and order entry tasks.
• Comfortable with email correspondence and has excellent written communication skills.
• Proficiency in Microsoft Excel and Microsoft Word is required.
• Experience in scheduling appointments and managing customer bookings.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .