Shire Jobs

Job Description

Duties & Responsibilities:

• First level IT issues resolution including hands-on analysis (on-site Morocco offices), plus diagnosis and remote resolution of desktop software/hardware problems over chat or the ticketing the system.

• Monitor the ticketing queues and work on the aging tickets.

• New Hires Onboarding – deliver IT sessions/workshops.

• Liaising with third parties on device procurement and with suppliers to resolve technical issues.

• Help providing/offboarding laptops and accessories.

• Supporting the local infrastructure in 2 offices including conference rooms, printing, video conferencing and telephony support plus smart help for the network and expansion project teams.

• Provide accurate information on IT products or services.

• Strictly Adhere to policies, SLAs, and procedures.

• Pass on any feedback or suggestions by customers to the appropriate internal team.

• Stay current with system information, changes, and updates.

Technical Skills Required:

• Excellent technical support and troubleshooting skills in configuring, installing, and supporting desktop / laptop computer hardware and software.

• Demonstrated expertise in supporting Mac OS and Windows 10/11 operating systems. Linux knowledge can be a plus.

• Expertise using and supporting Microsoft Office suite of applications including Word, Excel, PowerPoint, and Outlook.

• Presenting skills.

• Drive Encryption knowledge: MacAfee Drive Encryption/BitLocker can be a plus.

• Expertise using and supporting iOS and Android mobile platforms.

• Knowledge of systems and network management technologies, voice, and video conferencing support.

• Printer administration.

Soft Skills Required

• Fluent written and spoken English.

• Strong customer service skills.

• Presenting skills.

• Excellent communications.

• Delivery oriented.

• Ability to work independently and in a team environment.

• Problem analysis and resolution skill.

• Quality-focused approach, drive for excellence.

Education/Work Experience

• Relevant third level education or practical experience.

• • 5 years of IT Support related experience.

• Relevant industry certifications (MCSA; MCSE; ITIL; SAFe4 - SA etc.) can be a plus.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer