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Job Description

This position is for remote customer support of Oracle Linux ( https://www.oracle.com/linux) products in the Oracle Cloud ( https://cloud.oracle.com/iaas) . The team’s primary responsibility is to diagnose, debug and resolve customer reported issues on the Oracle Linux and Virtualization family of products, working in partnership with the Cloud Operations team, customers, other support teams and developers. The team members continually exercise and grow diverse skills as they deliver the highest quality support possible to customers.

(The role requires working in rotational shifts (day, early and late), including on weekends and public holidays (weekend/holiday shift premium allowance may be offered) with shifted week/weekend schemes.)

Work location is Casablanca, Morocco

Career Level - IC2

Responsibilities

Required and desired skills include:

• Excellent knowledge of the Linux OS internals.

• Support knowledge of different flavors of Linux like RHEL, CentOS and SUSE is an added advantage.

• Experience in managing and troubleshooting Linux servers in a production environment.

• Excellent system-level debugging skills and experience with one or more functional areas of Linux (e.g. kernel, networking, file system, gcc).

• Experience with Virtualization and Clustering technologies.

• Knowledge of Docker, Kubernetes and Cloud platforms is an added advantage.

• Experience working on OpenStack technologies is a plus.

• Strong analytical and troubleshooting skills.

• Excellent spoken and written English communications skills.

• Good customer interaction skills.

• Customer focused with a pro-active and responsive approach.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer