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Banner Health Associate Director Social Work Care Coordination in Casper, Wyoming

Primary City/State:

Casper, Wyoming

Department Name:

Case Mgmt-Hosp

Work Shift:


Job Category:

Clinical Care

Banner Health believes leadership matters. We look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

Casper, Wyoming is home to world-class outdoor recreational opportunities, a vibrant downtown and welcoming, friendly locals.

Wyoming Medical Center seeks to transform the lives of those we serve by fostering the highest level of health and wellness in our community and across our region and state.

In the role of the Care Coordination Assistant Director, you will have the opportunity to grow your leadership as you manage daily operations of the department and engage your team. You will have tools and support to achieve outcomes and positively affect transitions of care. Care Coordination/Case Management is a unique, important department that supports patients, families and the operations or the facility. You will have the opportunity to work closely with hospital senor leadership, nursing leadership, and physicians to coordinate care and timely discharges for patients resulting in excellent care. This is a full time, salaried position with leadership on call responsibilities.

Banner Wyoming Medical Center is located in the heart of Casper Wyoming. As the state's largest inpatient facility, Wyoming Medical Center is known and highly regarded for its cardiac and stroke services. With 249 beds and a level 2 trauma center, Wyoming Medical Center is proud to serve the entire state of Wyoming.


This position provides managerial and clinical support to patients and staff. Uses depth and breadth of clinical management knowledge to ensure the provision of high quality, safe, and cost effective patient care. Demonstrates care coordination expertise and oversees the leadership of clinical, financial, and personnel management of the Care Coordination department. This position supervises employees and participates in selection, orientation, counseling, evaluation and staff scheduling. Maintains clinical, leadership and post-acute care services knowledge and competency to evaluate outcomes related to delivery of Care Coordination services.


  1. Oversees Care Coordination personnel as assigned. Oversees professional development for social services staff as evidenced by continuing educational opportunities, case study reviews, and mentoring. Provides and/or facilitates Care Coordination and/or other related activities and serves as a resource to other staff members. Promotes utilization management through interdisciplinary patient care and activation of the discharge plan per the care delivery model.

  2. Directs personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training, and personnel evaluations. This position also participates in the development of Care Coordination goals and objectives in accordance with company standards. Ensures all goals and objectives are met timely and effectively.

  3. Serves as a resource and provides leadership assistance to achieve optimal clinical, operational, financial, and satisfaction outcomes.

  4. Supports and facilitates innovation and change management. Participates in the development, implementation and evaluation of the goals/objectives and process improvement activities within the department and organization. Analyzes data and healthcare trends to gain efficiencies and improve patient outcomes.

  5. Participates in the development of the department budget in conjunction with established goals and objectives. This position is accountable for meeting annual budgetary goals.

  6. Facilitates communication between members of the healthcare team to promote coordination of care with patients and families. Oversees facility patient satisfaction results specific to care activities and coaches and manages performance improvement activities to maintain positive patient satisfaction results.

  7. Assesses patient satisfaction in areas of responsibility; sets a high standard for staff and leadership to improve patient satisfaction as measured by survey scores. Possesses the knowledge base and expertise focused on overseeing the Licensed Social Worker and directs how said employee would coach/counsel complex placement issues. Teaches and ensures personnel are able to safely and appropriately perform oversight related activities for moderately complex social services work and serves as a liaison between clients and families in obtaining assistance and rehabilitative treatment, including acting as the Social Work leader-liaison for complex care coordination cases with patients/families.

  8. Responsible to ensure orientation with the expertise and knowledge base for child/adult protective services, public fiduciary/guardianship, and deeper understanding for the socioeconomic population for homeless, abuse, neglect, and placement/transitional care options creating the discharge plan.

  9. This position is facility/entity based, providing leadership within transitional care coordination to ensure quality outcomes and resource efficiency. Internal customers: All levels of nursing leadership and staff and other members of the integrated health care team, for the purpose of integrating services, improving patient care, ensuring effective communication systems and facilitating decision making in clinical practice and business related issues. External customers: Patients and families regarding patient care issues; physicians regarding patient care and program development; agency vendors and contracted services; staff from other health care agencies/providers and community/professional organizations for the purpose of exchanging patient and program information and insurance payers; and the Joint Commission, state, federal and community agencies regarding compliance with laws and regulations.


Requires a Licensed Master Social Worker (LMSW) (equivalent*) or Licensed Clinical Social Worker (LCSW). An equivalent license applies to states that do not recognize an LMSW; therefore, the employee must possess a Master’s Degree and be a Licensed Social Worker.

For assignments in an acute care setting, Basic Life Support (BLS) certification is also required.

Required minimum of two years’ experience providing care in an acute patient setting. Must possess a strong knowledge and understanding of care coordination as normally demonstrated through two years of related acute care patient management experience. Demonstrates knowledge and skills of specialty area. Requires critical thinking, communication, influence, decision-making, analytical, and flexibility skills to make optimal decisions based on multiple variables and desired outcomes. Must have the ability to practice skills according to department and professional standards and quality requirements.


Managed care experience; CCM (Certified Case Mgr) or other advanced case management certification.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans (

Our organization supports a drug-free work environment.

Privacy Policy (


Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability