Job Information
TEKsystems REMOTE Bilingual Customer Service Associate (Local To Catonsville, MD) in Catonsville, Maryland
Bilingual Spanish Remote Customer Service Representative
MUST BE LOCAL TO CATONSVILLE, MARYLAND
Schedules available:
-MON-FRI 11AM-8PM EST
-MON-FRI 12PM-9PM EST
-SAT-TUES PST 11AM-10PM EST
Start Date: 7/8/24
Location: 100% Remote (equipment provided)
Skills/Experience
MUST be Bilingual Spanish
1-2 years call center experience (preferably in a remote capacity)
Proficiency with Microsoft Office Suite
Must have reliable high-speed internet
Description:
Respond, handle, diagnose and resolve inbound customer interactions for our client.
Identify, research, and resolves technical problems related to specific User Portal.
Documents, tracks and monitors the problem to ensure a timely resolution
Build sustainable relationships and engage customers by going the extra mile
Keep records of all conversations in call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.