Job Information
American Express Digital Capabilities Project Coordinator in CDMX, Mexico
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
The Digital Capabilities Project Coordinator will be at the forefront of transformative projects that will redefine our digital acquisition strategies.
This role requires a strong leader with a deep understanding of project management to spearhead initiatives that will have a significant impact on our business. The primary focus will be on leading the implementation of a new onboarding journey, designed to optimize the experience for new card members. This will involve an adequate follow up and planning of the project working closely with cross-functional teams and managing relationships with external vendors to ensure seamless integration and execution. The successful candidate will play a pivotal role in driving business transformation across all acquisition channels, leveraging their project management expertise to deliver results that align with our strategic objectives.
Key Responsabilities:
-Serve as the project lead for the implementation of a new onboarding journey, coordinating efforts across all relevant areas and managing external vendor relationships.
-Plan and follow up on project milestones, ensuring that costs, scope, and schedules are controlled effectively.
-Oversee teams and individual tasks, ensuring that all deliverables meet the required standards and are completed on time.
-Focus on delivering high-quality results, implementing full end-to-end testing to identify and address potential issues before the launch.
-Identify, assess, and mitigate potential risks throughout the project lifecycle.
-Collaborate with cross-functional teams to identify, design, and implement innovative digital acquisition strategies.
-Manage end-to-end projects, ensuring timely delivery and alignment with business goals.
-Analyze and monitor the performance of digital acquisition channels, providing insights and recommendations for continuous improvement.
-Stay up-to-date with the latest trends and technologies in digital marketing and acquisition, applying relevant insights to enhance our capabilities.
-Ensure that all digital acquisition activities comply with regulatory requirements and company policies.
-Communicate effectively with stakeholders at all levels, providing clear and concise updates on project progress and outcomes. Mandatory Qualifications:
Advanced English
e-Commerce and UX, knowledge and experience.
Digital projects and products experience
Leadership
Problem solving
Analytical skills
Time management
Project management and execution
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Sales
Primary Location: Mexico-CDMX-Mexico City
Schedule Full-time
Req ID: 24016300