Job Information
American Express Junior Analyst - Strategic Planning in CDMX, Mexico
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
International Card Services – Strategic Planning - The Process and Continuous Improvement Analyst will play a crucial role in identifying and leveraging opportunities to optimize processes and improve quality and operational efficiency: Consumer and SBS credit and service cards. This position is designed for an ambitious and proactive professional, with a clear objective: to become a reference within the organization, capable of transforming deviations and impacts into concrete actions and tangible results.
Responsibilities:
Develop and implement advanced models for the optimization of manual processes, allowing for a more strategic focus in identifying improvement opportunities.
Actively manage the service and credit card channel, ensuring sustained growth through the measurement and identification of operational, quality, and post-acquisition performance efficiencies.
Implement predictive models for forecasts and trends, improving strategic decision-making.
Conduct compelling and detailed presentations to directors and key stakeholders, ensuring understanding and support for improvement initiatives.
Drive billing, revenue growth and profitability through advanced analytical techniques
Maximize business returns by institutionalizing efficient and accurate models
Ideate and contribute to innovations to help solve business problems
Analyze large amounts of data to derive business insights and create innovative solutions
Development of recommendations and strategies to enable consultative support to the leadership team
Minimum Qualifications
Proven analytical skills, ability to consolidate and storytelling to director and managers, for value insights drilling action to improve revenue.
Strong communication and interpersonal skills
Passion, energy, personal accountability, and a desire to learn and grow.
High level of integrity when handing confidential information.
Demonstrated ability to learn quickly with a willingness to continuously improve.
Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities.
Ability to work well under pressure, adapt to changing circumstances, and make decisions quickly and effectively.
Ability to learn quickly and work independently
Good Programming skills are a must
Excellent problem formulation and solving skills
Python (Pyspark, pandas)
SQL (SQL server, Postgre SQL, MySQL)
Excel expert
Excellent verbal and written communication, with the ability to present complex information clearly and persuasively.
Previous experience in analysis and process improvement roles, preferably in the financial services sector.
Ability to work autonomously and as part of a team, with a results-oriented approach.
Bachelor's degree in business, finance, industrial engineering, or related fields.
Preferred Qualifications
Nice to have: Tableau, Tableau Prep
Resilient - Proven track record of driving results in a fast-paced, multi-dimensional environment - Strong project management skills - Ability to create clarity in ambiguous situations - Strong verbal and written communication skills.
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: MIS
Primary Location: Mexico-CDMX-Mexico City
Schedule Full-time
Req ID: 24011967