Job Information
Kuehne+Nagel GS Hosted Service Delivery Specialist in Cebu, Philippines
BE PART OF OUR GROWING TEAM
Your Role
To support the team on all day to day activities associated with supply chain compliance and operational excellence. To provide on time and accurate data for senior members to be able to identify and implement continuous improvement activities. To act as a ISC customer expert for escalation from local origin operations. To closely monitor all agreed standard metrics and proactively seek to improve processes from perspective of the customer and the organization with a focus on operational excellence. To support the account owner in implementing new Key Accounts or new business in all verticals.
Your Responsibilities
To identify the problems/solutions in the daily operations flow, then carry out preventive measures in order to avoid potential service failure and drive for operational excellence.
To help the team to set up reports in the systems for regular data audit to ensure shipments are visible to customers on time and error-free.
To supervise the Shared Services Center (SSC) to maintain the daily account performance.
To coordinate with various stations for a timely response as per the customers/suppliers/destinations requests; actively arrange conference calls for performance review with them to confirm origin's understanding on the customers’ requirement in Standard Operating Procedure (SOP); and reinforce origins compliance.
To assist in solving challenges and conflicts between destinations, origins, carriers and suppliers through fact finding and to resolve the problem locally where possible.
To share the best practices among stations to support for the customer(s) growth and service quality.
To control the team’s coordination on the central billing from origins, ensure origins are preparing an error free billing on time and the team issues single invoice/billing summary to customers on time.
To prepare reports including daily/monthly/quarterly/yearly Key Performance Indicator (KPI), and to send to customers/management in organized and timely manner.
To coordinate with internal departments – Air, Ocean and most common working relationship relating to the roles to ensure their service level can meet with the Service Level Agreement (SLA).
Your Skills and Experiences
Order Management/ Supply Chain
Data Management and Analysis
Excellent Written and Verbal Communication Skills
Able to solve critical issues in a fast-paced environment with time-sensitive deadlines.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.