Job Information
Kuehne+Nagel IT Support Engineer in Cebu, Philippines
Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization’s growth.
Your Role
You will be responsible for providing second level support to users from all over the world. You will be working in close collaboration with your team members to provide technical assistance and troubleshoot and resolve user problems. This is an opportunity to grow your technical skill-set in a supportive learning environment while working closely with international users from every facet of the business.
Your Responsibilities
Identify and break down reported and pro-actively found incidents using structured incident resolution approaches.
Evaluate, diagnose, research, analyze and provide solutions to issues encountered
Escalating incidents and requests to the next level of support (3rd Level Support), in accordance with a defined escalation policy
Active ticket ownership, ensuring timely response, follow-up and communication with any involved party in order to find a quick solution
Contributing to extending of knowledge base to ensure Know-How transfer to and within the application supportteamMaintaining effective working relationships with other support teams, IT departments, Business and external service providers
Follow standard processes and procedures
Ensuring compliance to Service Level Requirements
Your Skills and Experiences
Professional education or degree in IT, or equivalent work experience
Intermediate to advanced knowledge level of SQL and related databases
Technical support or IT experience is strongly desired
Stack trace and application log reading/analyzing expertise in ELK Stack
Basic knowledge of Perl or a strong desire to learn
Strong English language skills, both written and verbal, sufficient enough to interact with different countries and cultures
Good analytical, troubleshooting and problem solving competencies
Experience in logistics- or transport business is an advantage
Good Reasons to Join
We are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.