Job Information
American Packaging Customer Service Specialist in Cedar City, Utah
Customer Service Specialist
Cedar City, UT (http://maps.google.com/maps?q=Flexographic+Printing+and+Lami+Cedar+City+UT+USA+84721)
Description
For over a century, American Packaging Corporation (APC) has been a leading flexible packaging converter for customers throughout North America. We nurture our employees by providing competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs. These are just a few reasons why we were named a “Best of the Best” in the Best Workplaces in the Americas awards for 12 years in a row. APC’s longstanding success is fueled from the inside out, and we consistently seek to improve our internal operations to propel that success into the future.
SUMMARY: To professionally and effectively communicate and correspond to customer requests for order placement, delivery of finished goods, quotations and all other inquires or requested information. To service both the external and internal customer by accurately and efficiently processing information by means of systems and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.
Attend and participate in scheduled meetings (i.e., continuous quality improvement, safety, special projects, departmental, etc.) and embracing the concepts of the SPOT Safety Program fundamentals and aiding in APCs efforts to achieve a zero-accident rate.
Professionally and effectively, communicate with customers and respond to customer requests for order placement, delivery of finished goods, quotations and all other inquiries or requested information.
Service both the external and internal customer by accurately and efficiently processing information, including entry of orders in various systems and following various procedures.
Request customer numbers and specification sheets from the appropriate departments as needed.
Verify purchase order information with customers.
Create shipping releases in AS400 program and make any needed changes. Track open shipments.
Track open releases, verify finished goods availability, and notify customer of any quantity deviation.
Generate account specific reports as needed, including but not limited to inventory of finished goods, raw materials and order status.
Monitor aged inventory and communicate procedures to customer and APC sales teams to ensure timely pre-billing and/or shipping of aged inventory.
Support the front office personnel responsibilities as needed.
Comply with all company policies and procedures.
Wear all required PPE (personal protective equipment) when entering the manufacturing floor.
Requirements
QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Advance degree from accredited college or university, three years related experience and/or training. Will consider an equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS & ABILITIES
Candidate must possess/exhibit the following skills/abilities:
Absenteeism: at work every day on time
Accuracy: uncompromised
AS400
Communication Skills: technical information, internal/external customers, all levels of employees
Conflict Resolution
Confidentiality
Deadlines
Detail: attention to
Independence
Innovation: constantly re-develop systems
Multiple projects/priorities/deadlines
Negotiation ability
Organizational skills
Presentation skills
Professionalism/professional demeanor
Safety
Software: Microsoft Office Suite
Team: work as a member with all employees
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, stand, walk, stoop, kneel, crouch or crawl and climb or balance. The employee is regularly required to hear.
The employee must occasionally lift and/or move up to 30 pounds. Any lifting over 30 pounds would require assistance. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department atAPC-Careers@americanpackaging.com.