Shire Jobs

POSITION SUMMARY:

At Premier Members Credit Union, we live our mission and corporate philosophy daily by demonstrating B.R.A.V.E. - Build Relationships and Add Value Every day. In Branch Operations, we deliver world-class service to all of our members by "Being Premier." We embrace individuals who believe in being Premier by displaying Member Focus, Going the Extra Mile, Build Strength Through Teamwork, Taking Ownership and Bei

ESSENTIAL FUNCTIONS:

Build member relationships that deliver value and demonstrate that we care by fostering a positive environment and giving exceptional member service Presenting oneself in a professional manner in all interactions and communications while displaying the highest level of quality, honesty, integrity, and confidentiality Maintain member and Credit Union privacy, security, and confidentiality Responsible and compliant with Regulations, Policies and Procedures Responsible for outside Business Development, outbound call efforts and participate in PMCU Community Outreach programs Greet and welcome every member, acknowledge by their name if known Accountable for day-to-day interactions between members, co-workers, managers, and volunteers Assist members in achieving financial goals and objectives by offering PMCU products and services Work with team members, management, departments, and business partners to promote a service culture which provides prompt, accurate and effective member service Provide additional support and/or overflow assistance to the Contact Center as requested Exercise appropriate judgment when seeking guidance, support, and/or direction Knowledgeable of our online and mobile banking to assist members as needed Perform opening and closing procedures Assure that proper cash handling procedures and dual controls are being followed according to policy and guidelines Process a variety of transactions and member service items while providing members with a positive experience each and every time Responsible and knowledgeable of vault teller duties and functions to include but not limited to balancing vault, cash buys/sells, preparing tickets to Fed, cash orders, CDM and Cash Recycler operation, daily cash levels and balancing Teller line support will be necessary Responsible for the completion of month end tasks and branch audits in accordance with procedure Open new membership types to include but not limited to consumer, minor, business, special entity, CUTMA, trust, estate, memorial, probate, and representative payee, IRA/HSA Responsible for loan generation and goal and referral requirements set forth by the Credit Union through in branch member traffic and business development opportunities Responsible for ensuring all PMCU quality control standards are consistently achieved Assist members with basic lending needs by accepting all non-real estate loan applications and collecting required documentation to present a concise summary to underwriting Perform loan closings and system related maintenance on non-real estate loans as needed Responsible for account maintenance on newly opened and close accounts Responsible for additional member service items such as fraud affidavits, ACH etc. Perform all duties and works independently with minimal supervision Perform other duties as required or assigned

Knowledge, Education and skill Requirements:

High school diploma, GED or equivalent with 6 months member service experience A minimum of one year member service/financial institution experience preferred, but not required Demonstrate proficiency in math, cash handling and problem solving Excellent communication and member service skills High level of accuracy and attention to detail Excellent computer skills to include but not limited to Microsoft, Outlook, Word and Excel Knowledge of regulatory and legal requirements Ability to pass CO state Notary Certification Program and STAMP Program and perform No ary and Medallion Signature Guarantees

WORKING CONDITIONS

Standard office conditions May require long periods of standing Ability to lift 25 pounds in limited situations Long periods of computer and member interactions

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline