Shire Jobs

Job Description:

PURPOSE

The Customer Service Digital Develoment Specialist drives digital development for Customer Services in Europe, identifying and working on projects, tools development, systems and processes to drive digital agenda for better Customer Experience.

ACCOUNTABILITIES

• Work closely with global, regional and local IT and developer teams to deploy projects, automation solutions, and process optimization opportunities to the EMEA CS teams.

• SPOC for IT tickets for EPC Prague: Triage and execution of changes and on-going maintenance of the digital tool sets and platforms to ensure stability.

• Internal Trainer for onboarding of new joiners and sales (tools and processes), and on ad-hoc basis other local teams across Europe

• Project Management: Identify opportunities for improvement and automation of (internal/external) tools and processes. Work with stakeholders to develop digital tools to drive automation, adoption and the efficiency and effectiveness of the operational CS teams.

• Provide on-going and accurate feedback and updates to stakeholders regarding progress on developing, designing and implementing digital capability platforms, software and tools.

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

#LI-SM1

Job Requirements:

KNOWLEDGE, SKILLS & EXPERIENCE

• Sound understanding across Order to Cash process

• Advanced in SAP SD, SAP SALES and other modules

• Strong soft skills, diplomacy and patience

• Excellent English (other EU language welcome)

• Analytical skills, stress resistance, strong structure, proactiveness and goal orientation

• Ability to collaborate and build strong partnerships internally and externally

COMPETENCIES – Essential for the role

• Independence

• Attention to details

• Planning and Organizing

• Project Management

• Time Management and Prioritization

Operating Company:

Corporate

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry-leading products, solutions, and technology. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .