Job Information
Schweitzer Engineering Laboratories Customer Service Representative I in Centurion, South Africa
Essential Duties and Responsibilities
Provide world-class customer care to both internal and external customers.
Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
Complete and pass required customer service certifications.
Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
Assist with customer feedback tracking and driving to customer satisfaction.
Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
Understand. Create. Simplify.
Other duties as assigned (may include office administration and other support duties dependent on region/department).
Required Qualifications
Minimum 1 year of customer service experience
Associate's degree or related business experience
Strong computer skills
Ability to learn concepts and technical details of products
Strong writing, proofreading, documentation, and communication skills
Ability to learn new skills and assume new responsibilities
Ability to work cooperatively in a team environment
Background check results satisfactory to SEL
Negative drug test result(s)
Ability to write and speak English coherently
Preferred Qualifications
ERP or CRM tools experience
Experience in technical sales environment
Bilingual
Bachelor's degree
Physical Requirements
None
SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost. A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide. Our mission is simple: to make electric power safer, more reliable, and more economical.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.