Shire Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6552905\ Zippertubing Company\ \

Manufacturing - Customer Support Specialist Level I

Text: Apply_SalesSup to (480) 690-2850

Job Description

The Zippertubing Company is a leader in cable bundling, wire harness, and component protection systems. We provide solutions to some of the industry\'s most complex and challenging problems in the Aerospace, Medical, Space, Automotive, and Defense industries.

We are looking for a highly motivated Customer Support Specialist Level I to join our Team. Manufacturing environment experience is preferred for this in-office position, which is located in Chandler, near I-10 and Chandler Blvd. Not a remote position.

Key Responsibilities:

• Excellent customer service, on the phone and through email.
• Enthusiasm for learning, taking precise notes, and comprehending nuances.
• Accurate quotation and order processing
• CRM data entry and maintenance
• Company ambassador for both external and internal customers

Position-Related Responsibilities:

• Outbound and inbound customer management. Correspond with customers via email, phone, fax, Website Live Chat, or face-to-face on time.
• Ensure the solution complies with customer-provided specifications.
• Responsible for answering incoming phone calls to the company and responding to the front door when visitors arrive.
• Review and process all quotes and orders for completeness and accuracy (bill to, ship to, part number, quantity, pricing, etc.) before orders are released to production and invoiced to the customer.
• Manage orders that are on hold\' for PO revisions, payment, etc.
• Process Government solicitations as necessary
• Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departments.
• Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly.
• Maintain accurate records of interactions with the customers in an orderly manner.
• RMA (Return material authorization) processing and tracking. Maintain proper knowledge to backup as necessary if not primary duty.
• CRM Queue Management
• Accurate payment processing for orders and samples.
• All additional functions related to position as determined by your manager.

Knowledge, skills and abilities:

• Superior attention to detail.
• Manufacturing environment experience (Preferred)
• Ability to multi-task and understand priorities.
• Degree desired, but not required. Comparable work experience in place of degree.
• A minimum of two years experience in a customer-facing position.
• A working knowledge of CRM (Customer Relationship Management) software or good technical aptitude.
• Strong math, computer, and documentation skills.
• Good internal and external verbal and written communication skills.
• Embrace a TEAM environment.
• Desire to learn products and processes and excel in both.

Benefits:

80 hours of vacation per year

48 hours of sick time per year

80 hours of paid parental leave

Medical

Dental

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\ \ The Zippertubing Company is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.