Job Information
Robert Half Patient Registration Representative in Chandler, Arizona
Description
We are seeking a Patient Registration Representative to join our team in Chandler, Arizona. This role is primarily concerned with ensuring a positive patient experience throughout the registration process. You will be working in the Emergency Department and will be focusing on patient identification, data collection, insurance verification, and financial counseling. This Patient Registration Representative is a contract-to-hire employment opportunity.
Responsibilities
• Accurately identify patients and collect thorough demographic data
• Obtain and verify insurance information, eligibility, and benefits
• Ensure appropriate reimbursement for services rendered
• Determine and collect patient financial liability
• Refer patients to the Patient Registration Specialist for assistance with financial counseling and/or clearance when necessary
• Adhere to the organization's policies and procedures for resolution of patient financial liability
• Act as an information source for patients and families by explaining hospital policies, patient financial responsibilities, and Patient Rights and Responsibilities
• Utilize customer service skills to ensure a positive patient experience throughout the registration process
• Maintain accurate patient credit records and process customer credit applications efficiently
• Monitor customer accounts and take appropriate action when necessary.
Requirements • Possess excellent customer service skills to ensure satisfactory patient experiences
• Knowledge and understanding of various medical procedures and policies
• Experience in dealing with insurance matters relating to patient care
• Ability to provide workstation support when required
• Familiarity with benefit functions and reimbursement processes
• Understanding of liability issues in healthcare settings
• Experience working in an offshore environment is a plus
• Proficiency in managing patient demographics and registration processes
• Ability to carry out financial counseling for patients
• Knowledge of TRICARE and NIS systems
• Respect for patient rights and commitment to maintaining patient confidentiality
• Experience in the patient registration process
• Understanding of patient financial matters and processes.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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