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The Customer Quality Engineering Manager is responsible for managing strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release, production start and series production. Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service and products.

General Responsibilities

• Customer interface leader and high level interface with production sites for quality improvement strategy

• Set quality goals and trending data for product families

• People Management and Talent development of team members i.e. recruitment, performance reviews, compensation recommendations, succession planning, performance improvement and employee relations

• Supports Budget and resource planning

• Influences design for manufacturability with Design, Process, Manufacturing and Mechanization teams

• Manages all aspects of quality and continuous improvement across several new product developments across various customer groups

• Full process leader and ownership for customer launches. Fulfill our customers’ Quality System requirements e.g. Advanced Product Quality Planning and manage the relationship with our Customers’ Quality representatives

• Ensures global consistent use of the Sensata NPD process to drive results

• Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements

• Facilitate Risk Management process in compliance to appropriate external standards and corporate policies. Provide technical support to NPD teams in generating risk files for new products

• Develop a customer satisfaction plan. Turn "voice of the customer" into user needs and quality goals for the new products

• Develop test methods/procedures to support product validation efforts

• Design for Six Sigma (DFSS)

• Document issues and ensure lessons learned are captured/shared amongst the teams

• Work with production sites to prepare for launch requirements

• Gain cooperation of others, conduct presentations of technical information with specifics on projects/schedules and timelines. Responsibilities include understanding customer requirements and expectations, and developing/driving actions and schedules needed to support those program expectations

• Familiarity with manufacturing methods welding, brazing, soldering, adhesive bonding, machining, stamping, molding and forming. Basic knowledge of core manufacturing processes (Calibration, Final function Transfer, leak testing, welding/soldering, adhesive and gel dispensing)

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.

• Ability to lead, coach, and develop team members

• Holds self and others accountable to achieving goals and standards

• Ability to work in a fast-paced environment to handle multiple competing tasks and demands

• Strong communication skills; oral, written and presentation

• Strong organization, planning and time management skills to achieve results

• Strong personal and professional ethical values and integrity

• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)

• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

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Smarter Together

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

• As OneSensata, we are working together to make things work together

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Sensing is what we do.

In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 19,000 employees and global operations in 15 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets.

Learn more at sensata.com and follow Sensata on LinkedIn (https://www.linkedin.com/company/sensata-technologies/) , Facebook (https://www.facebook.com/SensataTechnologies) , Instagram (https://www.instagram.com/sensatatechnologies/) and X (https://twitter.com/Sensata) .

Note to applicants for positions in the United States:

• Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law.

• View The EEO is the Law poster (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) and its supplement (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

• Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

If you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact accommodations@sensata.com

Diversity Statement

We are dedicated to ensuring our employees feel a sense of belonging (https://www.sensata.com/sites/default/files/a/Sensata%20DEI%20Policy%20FINAL.pdf) and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.

Note to applicants for positions in the United States:

Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and its supplement https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf