Job Information
Insight Global CI Poly ITSM Engineer (Remedy ARS/ServiceNow) in Chantilly, Virginia
Job Description
The ITSM Software Development Engineer acts as aBusiness Consultant for ITSM Suites such as Remedy ARS or ServiceNow, assists Solution Architects with design and platform architecture. The ISTM Development Engineer is able to assess the business impact of specific technologies and proposedstrategies and to identify and address technical or operational risks.
PositionResponsibility:
EngineersITSM Suite such as Remedy ARS or ServiceNow IT Service Management (ITSM) Implementation forIncident, Problem, Change, Event, and Schedule Management, to include workflows, business rule customization, and scripting
Proposes the shareddata needsbetweenthe Configuration Management Database (CMDB),Asset Management, andEvent Management / Integration and related ITSM/ITIL processes cross platform and unique provider contracts
Utilizes current ITIL best practices for CMDB procedures and provides input or feedback for continuous improvement
Plans for data ingestion and integration from different customer sources, makes design recommendations on that data, and works to reconcile data basedon the chosen authoritative source
ITSM Suite Service Portal Implementation and Customization
Develops Service Portal widgets and capabilities
Leverages UI policies, UI actions, and client scripts
ITSM Suite Orchestration
Develops Workflows
Implements ITSM Suite users, groups, roles, and ACL management
Develops applications and modules using scripted REST APIs and customized notifications, approvals, and inbound email actions
Salary: 165,000-185,000
Rate: 79-88/HR
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Must be able to obtain a TS/SCI Clearance with Polygraph
A Bachelors Degree OR advanced degree in a related field
A minimum of 10 years' technical experience
Experience working on complex ITSM Suite projects where analysis of situations or data requires in-depth evaluation
Excellent oral and written communication skills
At least a minimal understanding of a scripting language(Javais preferred)
Security+ ITSM Suite Administrator Certificate OR ability to secure it (Remedy ARS / Service Now)
Strong technical background inCloud Architecture
Knowledge of at least one operating system:Linux, Unix, Windows
Prior experience as an administrator or architect in any of the well-known operating systems is helpful
Knowledge of networking protocols:TCP/IP, IP addresses, HTTP, DNS
Ahigh-level understanding of key security concepts, such as firewall design null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.