Job Information
SAIC Help Desk Technician in CHANTILLY, Virginia
Description
SAIC is seeking a Help Desk Technician to join our team of diverse individuals in Chantilly, VA. This position requires an active Top Secret Clearance with ability to obtain a Polygraph. As part of a team maintaining a long-standing information management system (IMS), you will work to resolve technical problems and answer queries by telephone or self-service ticket. Additional responsibilities include:
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
Route calls and/or tickets to subject matter experts, when necessary
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Maintains and improves training materials for the system and host live training sessions both in-person and virtual
The position includes daily interactions with the engineering staff to support quality assurance activities and provide feedback for priorities affecting the user base.
Clearance required to start: Top Secret/SCI. Clearance required to obtain to remain on the program: Top Secret/SCI with Polygraph.
Qualifications
Bachelors and two (2) years or more experience; Masters and 0 years related experience
Required Skills:
Associates Degree in IT related field
1+ Year(s) of experience working directly with Information Technology
Ability to collect actionable information from a non-technical community
Excellent communication skills, both written and verbal
IA-relevant certification (CompTIA A+, CompTIA Network+, CompTIA Security+, etc.)
Clearance required to start: Top Secret/SCI. Clearance required to obtain to remain on the program: Top Secret/SCI with Polygraph
Desired Skills:
Demonstrated web application development experience on UNIX- and/or LINUX-based platforms
Experience working with web technologies, such as HTML, CSS, JavaScript, PHP, JSP, etc.
Previous Help Desk experience
Experience with Amazon Web Services
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2415217
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability