Job Information
Red River Network Monitoring Engineer (Logic Monitor) in Chantilly, Virginia
Primary Position Tasks:
Accepts escalations and monitors incoming incident and escalations queue as needed for new assignments related to position’s subject matter expertise areas.
Is assigned or self-assigns new incidents and escalations as appropriate and escalates issues and risks to team members or leadership as appropriate.
Completes incident and escalation resolutions within SLA and policy expectations.
Develops and maintains documentation in our knowledge repository.
Continuously builds and maintains technical knowledge and advanced level subject matter expertise in supported tools and technologies.
Independently manages or leads Tools and Innovation initiatives related to tool development or management, service creation, or software and process optimization.
Mentors other team members.
Other business duties as assigned.
Minimum Education/Certification/Experience Requirements:
Degree from a college/university or equivalent years of work experience. If applicable.
Experience with Logic Monitor
5 or more years in a software and/or networking support role.
US Citizenship
Preferred Education/Certification/Experience:
Experience in an MSP environment.
Experience with Secret Server, Kaseya VSA and others similar tools.
Compliance frameworks such as CMMC
Knowledge, Skills and Abilities:
Strict attention to detail and accuracy
Demonstrated problem solving ability and accountability
Proficient in several Tools & Innovation supported technologies
Independently collaborates and communicates effectively – sets an example for the rest of the team
Basic Qualifications:
- U.S. Citizenship Required
Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here (https://redriver.com/wp-content/uploads/2022/01/Benefits-At-A-Glance-2022.pdf) . If you are ready to join a growing company, please submit your resume and cover letter (optional).
EOE M/F/DISABLED/Vet
Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.
Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.
Don't see a job you want to apply for? Click ' Get Started ' below to send us your resume so we can reach out for future openings!
Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready?
We work with purpose, looking to disrupt the status quo in meaningful ways.
We act with integrity, showing respect for all and demonstrating our commitment to ethics
We value collaboration and work as a team to accomplish goals
We elevate creativity, and support curiosity to re-imagine the use of technology
We have a strong work ethic, and seek continuous improvement in all we do
We embrace philanthropy, working together to drive positive change and lasting impact within communities around us
Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as “Company”, “we”, “our” or “us”) may collect about you, how this information may be used by Company, your privacy rights and the Company’s obligations in accordance with California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA").
https://redriver.com/wp-content/uploads/2023/08/CPRA-Notice-to-Employees-updated30.pdf
https://www.dol.gov/agencies/ofccp/posters