Shire Jobs

IT Support Specialist Tier II North Charleston, SC Secret

As an IT Support Specialist Tier II, you will Provide Installation and Day-to-Day support for Personal computers and Desktop for hardware, software, and network components. You will collaborate with other members of the team on a range of tasks, such as setting up new locations, upgrading hardware and software, and installing new computers. You will examine and resolve issues with current hardware and software programs and ensure the organizations efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

Position Requirements and Duties

• Assist users with IT hardware and software problems both locally and virtually
• Install and update peripheral hardware and software, such as printer installations and maintenance, help with networking hardware, and peripheral device hardware and software interfaces
• Select, create, and preserve support and user documentation
• Conduct user training sessions for both individuals and groups on a variety of IT-related tasks, such as network cabling installs, hardware relocations, software installations, software testing, etc., assist other members of the IT team as needed
• Support Inventory Management, Record Keeping and Documentation
• Support Conferencing implementations and issues
• Track and support On-Boarding and Off-Boarding Users by issuing PC's and peripherals
• Maintain the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies related to EUC
• Expert knowledge and ability to implement and develop tools to effectively manage the EUC devices and user environments including software delivery, asset management, and OS updates and changes
• Develop, and maintain a unified end-point configuration standard to ensure hardware and software compatibility
• Assist with the development of roadmaps, documentation, and take ownership for various end-user computing solutions (hardware, operating systems, Microsoft Office, SCCM, Microsoft Intune, Vulnerability/patch management, VDI, etc.)
• Helps ensure user applications work over VPN and/or Citrix
• Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components
• Recommends systems modifications to reduce user problems
• Provide After Action Reports and or Lessons Learned, following major outage
• Operating system Installation / Image Deployment on Laptops / Desktops
• O365 Installation / configuration
• Troubleshooting the Windows OS, Outlook, WIFI, Local NW issues.
• Printer / Scanner Installation, Troubleshooting
• Remote Support and Ticket resolutions
• Inventory Management, Record Keeping and Documentation.
• Support Printer configurations and settings and troubleshooting access issues.
• Support Conferencing implementations and issues.
• Track and support On-Boarding and Off-Boarding Users by issuing PC's and peripherals.
• Collaborate with other IT groups such as Security, Service Desk, enterprise software management teams, and others to implement and maintain solutions to the end-users and resolve any identified issues.
• Compatibility and QA testing of applications, operating systems, and application packages.
• Administration of end-user computing solutions, including SCCM / MEM, Intune, and various technologies
• Perform Public cloud Azure / AWS provisioning, including accounts, resources, and subscriptions
• Lead and execute patch management and software deployment for, and reporting on, all enterprise user, system, and network devices

Minimum Qualifications

• US Citizen
• Minimum 5 years of experience in an IT support role
• Minimum of 2 years of experience with Enterprise level networking (switching and routing) troubles ooting experience
• Hands-on Microsoft Windows Server 2012, 2016,2019 or later experience
• At least 2 years of experience with a Managed Service Provider MSP
• Must be able to obtain and maintain DOD Secret Clearance

Preferred Qualifications

• Prefer at least one of the following Certifications: MCSE, MCITP, CCNA, CCNP or VCP
• Knowledge and experience with PowerShell scripting
• Knowledge and experience with Microsoft Azure
• Backup Solutions: Acronis, Cloud Backup and DR
• Advanced knowledge of Microsoft OS, Microsoft Office, Google Apps, Remote Access, Network Administration, Smartphones, Printers, etc.
• Administration of end-user computing solutions, including SCCM / MEM, Intune, and various technologies
• Using remote utilities, one may address problems over the phone
• Ability to communicate well with technical and non-technical people
• Must be a motivated self-starter with attention to detail very important
• Willingness to learn systems, share knowledge, support the company's user community, etc
• Ability to lift and carry 50 pounds i.e., computer equipment, monitors, printers, etc.
• Must be a team player and collaborate with other coworkers

Certifications

• MCSE, MCITP, CCNA, CCNP or VCP