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JPMorgan Chase 210049118 - CIB - Receivables Public Sector Site Trainer - Charlotte in Charlotte, North Carolina

In the site trainer role, you will own new hire and cross functional training of associates and leaders. It is critical in this role to learn the operations workflow as well as establish plans to train large groups during peak seasons. You will manage multiple training projects in a fast-paced environment and interface with operations managers and support teams at all levels to ensure successful training implementations. This role is integral in supporting the business' transformation initiative to achieve long-term strategic goals. The expected training solutions should be hands-on, interactive, engaging and concise. Utilizing adult learning theories and the latest training development methodologies, you will be expected to shape and adjust training development and delivery to meet operations' needs.

Our team members embrace change and are passionate about growth and collaboration. We are constantly striving to improve and better ourselves so that we may better serve our clients. If you welcome professional growth, have a curious mind, and are self-motivated, you are likely a great fit for our team.

Responsibilities:

  • Facilitate classroom and floor huddle training sessions to support operations

  • Conduct needs assessment and develop training programs geared towards peak processing

  • Leverage subject matter experts to create and maintain accurate, realistic, and engaging training material

  • Schedule training, coordinate resources, and maintain records of training sessions and participants.

  • Support operations during system and production implementation of new procedures and processes.

  • Monitor and evaluate training effectiveness by deploying measurement and feedback tools

  • Cultivate and maintain strong relationships with management to ensure that the training curriculum addresses gaps and needs

  • In conjunction with operations' leadership, provide evaluation and feedback to develop new hires and existing employees on job performance and skill acquisition

  • Independently manage ongoing training programs; assess and make changes to training programs with the training team

Qualifications:

The successful candidate will demonstrate the following skills and experiences:

  • Relevant Bachelor's degree or equivalent four-year practical experience working in an operation/production, a finance institution, or a fast-paced business environment

  • Minimum three years of experience in technical and soft skill training and development

  • Professional instruction and presentation skills

  • Ability to effectively deliver technical training content, as well as an ability to facilitate discussions through interaction and engagement

  • Knowledge of adult learning theories and training development methodologies

  • Excellent communication, organization skills, and attention to detail

  • Proficient competency in MS Word, Excel, PowerPoint, and SharePoint

  • Flexibility in changing work schedules to accommodate 24-hour operations

  • Preferred knowledge in lockbox processing

Additionally, if you identify with more than one of the following traits, we would love to hear from you:

  • Fast learner - can adapt and acclimate to work in a new environment in a short period of time

  • Strong sense of ownership in your personal and team deliverables

  • High curiosity, willingness to learn, with an inquisitive nature

  • A drive for excellence and the ability to work on multiple projects simultaneously to meet delivery timelines

  • An innate ability to innovate or identify and improve process efficiencies

Work schedule: Monday - Friday / 7am - 4pm. Must be flexible during peak seasons to work off hours.

A Government Security Clearance will be required for this position. This includes, but is not limited to:

  • Fingerprints

  • Credit Check

  • Employment History

  • Tax Filing History

  • References

  • Proof of U.S. Legal Permanent Residence up to 7 years

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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