Job Information
Wells Fargo Associate Security Response & Emergency Representative in CHARLOTTE, North Carolina
About this role:
Wells Fargo is seeking a...
In this role, you will:
Monitor and process life/safety, robbery, burglary and other alarms in accordance with Wells Fargo security procedures in the Security Response Center.
Assist in obtaining the initial information for all reported incidents.
Work closely with other Security Response Center analysts to ensure escalation guidelines are followed according to written procedures.
Work with alarm vendors to facilitate the resolution of problem calls relating to the alarm systems.
Notify various bank groups/government agencies as required.
Assist customers in resolving alarm system maintenance/service needs.
Perform data entry in support of Security Response Center requirements
Support functional area and security processes performed by security guards, both Wells Fargo individuals and contract workers
Work closely with Security Response Center analysts to ensure escalation guidelines are followed according to written procedures
Perform work to meet deadlines and goals
Perform routine security, operational, and customer support tasks
Respond and assist alarm system maintenance needs and security situations that arise in workplace
Regularly receive direction from supervisor and escalate questions to more experienced staff
Interact with immediate team on basic information, plus internal and external customers and Security Response Center Analysts
Required Qualifications, US:
- 6+ months of Corporate Security experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
Call center experience demonstrated through work or military experience.
Experience in crisis management communications.
Ability to provide strong customer service while actively listening and responding in an appropriate manner.
Basic knowledge and understanding of emergency procedures and handling emergency situations.
Job Expectations:
Ability to work nights, weekends, and/or holidays as needed or scheduled.
Flexibility to work in a 24/7 environment, including weekends and holidays.
Posting End Date:
1 Jul 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Company: WELLS FARGO BANK
Req Number: R-380054
Updated: Sat Jun 29 03:48:22 UTC 2024
Location: CHARLOTTE,North Carolina