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Jetstream Ground Services Inc. Cabin Appearance Supervisor in Charlotte, North Carolina

Position: Cabin Appearance Supervisor

Classification: Full Time – Hourly

Reports To: Operations Manager

Rate of Pay: Starting at $16.00 per hour

This is a 2nd Shift (Afternoon) Position

Position Summary:

The Supervisor is responsible for servicing the needs of the individual airline and the associated requirements of their aircraft in accordance with the airline and JetStream’s policies and procedures for all aspects of a successful cabin cleaning operation. The Supervisor coordinates staff and delegates work assignments of the interior aircraft cleaning crew. Supervisor will encourage, build trust, respect and cooperation among team members, thus motivating staff, individually and as a group.

  • Coach, mentor and counsel cabin service agents to work together for continuous development of a safe and successful Cabin Cleaning team

  • Oversee the maintenance of and strict adherence to shift schedules for respective personnel

  • Hold daily shift briefings to communicate pertinent information e.g., daily flight activity, irregular operations, crew assignments, new/changed SOPs, shift-swap rules, areas needing improvement, etc.

  • Monitor the team’s activities through visual inspections, quality assurance and compliance checks

  • Ensure timely completion of assigned duties and report any deviations of procedures to management

  • Confer with management on workers performance appraisals and/or disciplinary actions

  • Ensure cabin service agents are in compliance with uniform, appearance and personal protective equipment (PPE) policies

  • Observe and enforce safety procedures, including conducting daily vehicle safety audits

  • Ensure cabin service agents remain up-to-date with company policies and security regulations

  • Oversee warehouse inventory, orderliness and cleanliness

  • Complete equipment and vehicle inspection checklist

  • Develop and maintain a good rapport with airport business partners and airline personnel.

  • Give immediate notification to management when anticipating or experiencing irregular operations that may impact our team members or service to our customers

  • Maintain a level of professionalism that will ensure all cabin service agents remain conscientious and motivated when completing job assignments

  • Check emails twice daily and use email etiquette at all times

  • Other duties as assigned


  • Strong working knowledge of airline operations

  • Work schedule understanding

  • Operational flow knowledge (hourly/daily activity)

  • Ability to develop effective relationships at all levels

  • Must be able to read, write, speak and understand English (Bilingual Preferred)

Required Education & Experience:

  • High school diploma or general education degree (GED)

  • 1-2 years of airline supervisory experience or experience supervising individuals in a related field

  • 1-2 years of experience as an Aircraft Cleaner and/or Lead Aircraft Cleaner

Additional Requirements:

  • Possess a valid US driver’s license

  • Must pass drug screen and a 10-year FAA background check (employment/criminal)

  • Reliable method of transportation to arrive at the work location on-time

  • Willing to work evenings, weekends and holidays

  • Must be able to handle multiple tasks and seek assistance from fellow team members as necessary

  • Must be able to perform in a fast paced environment while maintaining a professional and effective approach to high stress situations

  • Must be able to interact directly with customers, airline personnel and fellow team members to resolve problems and issues that may arise during the shift

  • Internal candidates must have a recommendation from immediate supervisor

Physical Requirements:

The physical demands described here are representative to those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to:

  • Able to walk, sit and stand for extended period of time

  • Able to reach and clean overhead items

  • Safely ascend and descent stairs with and without carrying any weight

  • Able to safely lift up to 25 lbs. frequently and up to 50 lbs. occasionally

  • Bending, stooping, reaching overhead, extended repetitively

  • Walk up/down jet bridge stairs at various angles

  • Able to push and pull occasionally

Work Environment

This job operates in a professional office environment as well as outdoors in an airport ramp environment. The employee may become exposed to the elements including but not limited to heat, rain, snow and loud noises. Hours will vary based on operational needs. Must be available to work a flexible schedule to include evenings, weekends and holidays.

JetStream Ground Services, Inc. offers competitive salaries and comprehensive benefits including paid new hire orientation, training, Holidays and Personal Time Off (PTO), Health Insurance including Dental, 401 (k) and endless opportunities to advance.

JetStream Ground Services, Inc. as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

ID: 2020-1638

Post End Date: 11/28/2020