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Allied Universal GSOC Operator in Charlotte, North Carolina

Allied Universal® Executive Protection and Intelligence Services, North America’s leading specialized protection company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time executive protection jobs!

Under the general direction of the GSOC Manager, serves as the Global Security Operations Center key Controller; actively engaged in six critical operational areas: Access Control, Fire & Life Safety Systems, HVAC & Environmental, Closed-Circuit Television (CCTV), Security Personnel, and Incident Intake & Documentation. The GSOC Operator also serves as the primary contact and liaison for monitoring Corporate Facilities and Retail Centers; responsible for analyzing incidents and providing immediate response to appropriate mitigation procedures while maintaining Business Continuity. The GSOC Operator directs Security Officers and Support Staff; providing critical information needed to respond to incidents, and bring closure in conjunction to pre-established policies, procedures, standards, and guidelines. Position requirements are provided below.

Job Duties & Responsibilities:

GSOC Operations

  • Manage the end-to-end process for granting physical access to client facilities and restricted areas. Includes: interfacing with client associates via phone and email, granting and removing access within the client access control database, and troubleshooting access problems presented by the customer

  • Proactively monitor physical access and video surveillance alarms within the respective systems and be able to execute appropriate response standards in accordance with approved operating procedures.

  • Monitor and report after hours facilities power outages to the client.

  • Monitor and respond to facilities 911 and duress alerts in accordance with client procedures.

  • Train local client associates and receptionists on utilization of Duress panic buttons, and response.

  • Support internal investigations when requested by producing supporting access, and video evidence.

  • Creation and distribution of incident reports

GSOC Threat Monitoring

  • Monitor Global incident alert tools, media, and additional platforms for events that impact or have the potential to impact Client facilities, operations, or associates.

  • Monitor phone and email communications from client associates reporting suspicious activities.

  • Create, disseminate, and archive all “Do Not Admit” DNA / “Be on the look-out” BOLO approved by client corporate security department.

Qualifications & Requirements:

  • Work experience equivalent to a BA/BS

  • 2 – 5 years’ experience working in a GSOC or similar experience

  • Analytical and report writing skills: MS Word, MS Excel.

  • Proven ability to operate efficiently and effectively in a high-pressure time sensitive environment.

  • Proven ability to research and consolidate information from different sources.

  • Ability to juggle multiple competing tasks and prioritizing accordingly.

  • Video Surveillance

  • Access Control Systems

Compensation, Benefits & Perks:

$30 per hour

Allied Universal Executive Protection and Intelligence offers industry leading benefits, which are available to all full-time employee:

  • Medical/Dental/Vision

  • life insurance

  • Paid employee training and development

  • 401K

  • Employee assistance programs

  • Paid holidays and flexible PTO (Paid Time Off)

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

Job ID: 2024-1240320

Location: United States-North Carolina-Charlotte

Job Category: Executive Protection

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