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Vanguard, a global leader in investment management, is seeking an innovative and experienced Head of Scale AI for Personal Investor business to lead our cutting-edge initiatives in scaling and driving efficiency in operations from the use of GenAI and other technologies. This role will play a pivotal role in driving the development and execution of AI/ML strategies in support of Knowledge Management Systems, Call Center Technologies, and Conversational Systems such as Chatbots and IVR. As the Head of Scale AI, you will lead a team of data scientists and collaborate closely with product owners, technology stewards, architects, and business partners to drive innovation and create competitive advantage by leveraging AI/ML techniques including GenAI to develop and deploy differentiating capabilities to scale Personal Investor operations.

Role Overview:

Vanguard, a global leader in investment management, is seeking an innovative and experienced Head of Scale AI for Personal Investor business to lead our cutting-edge initiatives in scaling and driving efficiency in operations from the use of GenAI and other technologies. This role will play a pivotal role in driving the development and execution of AI/ML strategies in support of Knowledge Management Systems, Call Center Technologies, and Conversational Systems such as Chatbots and IVR. As the Head of Scale AI, you will lead a team of data scientists and collaborate closely with product owners, technology stewards, architects, and business partners to drive innovation and create competitive advantage by leveraging AI/ML techniques including GenAI to develop and deploy differentiating capabilities to scale Personal Investor operations.

Responsibilities:

• Collaborate with senior stakeholders to identify and implement solutions aligned with business targets and objectives.

• Build, leverage internal assets, partner with external solution providers and vendor solutions to mature the use of advanced AI/ML techniques and technologies and drive scalable business outcomes.

• Stay current with emerging technologies and techniques, evaluating and guiding fit with organizational technical architecture, capabilities, and strategy.

• Take accountability for the successful planning and execution of all AI/ML workstreams as part of the Scale AI program, ensuring the delivery of high-quality solutions that meet the evolving needs of our customers.

• Manage and lead a team of data scientists, providing leadership, guidance, and mentorship to foster a collaborative and high-performance culture.

• Define and promote responsible AI best practices in deploying and monitoring AI/ML capabilities.

• Demonstrate an unwavering commitment to evidence-driven decision-making, embodying a strong bias for chasing evidence and meticulously organizing AI/ML experiments to drive business transformation.

Qualifications:

• Master’s or PhD in a quantitative/statistical field

• 10+ years of experience in the data science space with a minimum of 3 years directly managing data science functions.

• Demonstrated ability to lead and develop high-performing data science teams, fostering a culture of innovation and continuous improvement.

• Strong expertise in data analysis, deep/machine learning, and statistical modeling.

• Strong expertise in cloud-based cognitive services such as Sagemaker, Vertex AI, or Azure

• Strong expertise in developing and deploying end-to-end AI/ML solutions.

• Strong expertise with NLP/NLU/Generative/Conversational AI technologies and methodologies

• Demonstrated experience in the developing Generative AI solutions for knowledge management, call intelligence, or conversational AI systems such as Chatbots.

• Strategic thinking and problem-solving skills around delivering business impactful data science solutions.

• Ability to conceptualize and deploy complex AI/ML solutions in agile methods within a highly matrixed program structure.

• Strong communication skills to articulate the value and method of data science solutions to both non-technical and technical audiences.

• Excellent collaboration skills, with the ability to work closely with cross-functional teams and stakeholders

Other requirements:

Ability to travel as needed to Malvern/Charlotte

Special Factors

Sponsorship

Vanguard is offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

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