Job Information
Robert Half IT Help Desk Support in Charlotte, North Carolina
Description
We are seeking a proactive and customer-focused IT Help Desk Support professional to join our dynamic team. The IT Help Desk Support role is critical in providing technical assistance and support to end-users experiencing computer hardware, software, and networking issues. The ideal candidate will possess strong communication skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service.
Responsibilities:
Provide first-line technical support and troubleshooting assistance to end-users via phone, email, chat, or in person.
Identify, diagnose, and resolve technical issues related to computer hardware, software applications, operating systems, and peripherals.
Escalate unresolved issues to the appropriate IT support teams or vendors for further investigation and resolution.
Install, configure, and update software applications, operating systems, and security patches as needed.
Set up and maintain user accounts, email accounts, and access permissions in accordance with company policies and procedures.
Assist with user onboarding and offboarding processes, including provisioning and decommissioning of IT equipment and access rights.
Document and maintain records of support requests, resolutions, and troubleshooting steps in the IT ticketing system.
Communicate technical information and instructions clearly and effectively to non-technical users.
Collaborate with other members of the IT team to identify recurring issues and implement solutions to improve efficiency and user experience.
Stay informed about technology trends and best practices in IT support and customer service.
Work Environment:
The IT Help Desk Support role typically operates in an office environment, providing remote and on-site support to end-users. Occasional travel to different office locations may be required. The position may involve occasional work outside of standard business hours to provide support during scheduled maintenance or in response to critical issues.
Requirements
Requirements:
Proven experience in a technical support role, preferably in an IT help desk or service desk environment.
Strong knowledge of computer hardware, software, operating systems (Windows and/or macOS), and productivity applications.
Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues efficiently.
Outstanding customer service skills and a positive attitude towards helping end-users with varying levels of technical expertise.
Effective communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
Ability to work under pressure in a fast-paced environment and prioritize multiple tasks effectively.
Familiarity with ITIL (Information Technology Infrastructure Library) framework and IT service management best practices is a plus.
Relevant technical certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are desirable but not required.
Bachelor’s degree in computer science, information technology, or a related field is preferred but not mandatory.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .